How to remove old nest protect

[rgaila]

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Original Poster: Arthur Andersen 660 

My old Nest Protect Smoke detector has been replaced with a new one. How do I remove the old one from the Nest App.

[rgaila]

Hi Arthur, 

You can remove an old Protect from the Nest app by following the instructions below:

1. From the main app homepage, tap the settings cog in the top right
2. Select Protect from the list of options you are presented with
3. Select the Protect you wish to remove from the list
4. Scroll to the bottom of the page where you will find the option to "Remove Nest Protect"

Hopefully this helps but if you need any more assistance, let me know. 

-From Phil S UK, Silver Product Expert.

[Jake]

Hey Arthur,

I wanted to reach out and see if you are still in need of any help? Please let us know if you have any questions.

Best regards,

Jake

[Gjc21]

Hi 

I’ve done the above but still getting told every month that the protects haven’t checked in

Any advice 

[ov10fac]

Nope no "Remove ..." option available!!

[marian2022]

Hi, did you find a solution for deleting the device? Thank you!

[EmersonB]

Hello everyone,

I'm sorry to hear about your experience on your Nest Protect. To better understand this issue, If possible, can you send the screenshot of the settings of your Nest Protect from the Nest App. Also have you tried to reinstall the Nest App from your phone?

Keep us posted.

Thanks,
Emerson

[marian2022]

Finally done!

In fact, you have to open the app, tap Protect, tap Settings (upper right corner), tap Protects (the location of your device: Hallway, kitchen etc.), scroll down...and there you will see Remove Nest Protect.

[Markjosephp]

Hi marian2022,

That's cool! Thanks for letting us know how you were able to remove your Nest Protect from the Nest app—hats off to you!

Please let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.

Best regards,

Mark

[cglem]

HELP!!!!!

I'm having a similar issue. I reset my network password and then reset my nest connect, and now my old Nest Protect (2nd Gen) won't connect. I factory reset the device, but now I can't add a new one BECAUSE I CANT REMOVE THE OLD DEVICE FROM MY ACCOUNT. There is no "Remove" button in the app

[marian2022]

Hi, having the same issue. I cannot find at all the remove option. And the device is no longer responding to the app controls. Did you find any solution? Many thanks!

..........

Found it: you have to open the app, tap Protect, tap Settings (upper right corner), tap Protects (the location of your device: Hallway, kitchen etc.), scroll down...and there you will see Remove Nest Protect.