09-02-2021 07:43 AM - edited 09-09-2021 11:12 AM
Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original Poster: Arthur Andersen 660
09-02-2021 07:44 AM
09-17-2021 12:13 PM
I wanted to reach out and see if you are still in need of any help? Please let us know if you have any questions.
11-24-2021 11:51 PM
I’ve done the above but still getting told every month that the protects haven’t checked in
03-26-2022 07:30 PM
Nope no "Remove ..." option available!!
11-03-2022 03:18 AM
Hi, did you find a solution for deleting the device? Thank you!
11-03-2022 10:51 AM
I'm sorry to hear about your experience on your Nest Protect. To better understand this issue, If possible, can you send the screenshot of the settings of your Nest Protect from the Nest App. Also have you tried to reinstall the Nest App from your phone?
Keep us posted.
11-04-2022 02:18 AM
In fact, you have to open the app, tap Protect, tap Settings (upper right corner), tap Protects (the location of your device: Hallway, kitchen etc.), scroll down...and there you will see Remove Nest Protect.
11-04-2022 11:21 AM
That's cool! Thanks for letting us know how you were able to remove your Nest Protect from the Nest app—hats off to you!
Please let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.
08-20-2022 12:56 PM
I'm having a similar issue. I reset my network password and then reset my nest connect, and now my old Nest Protect (2nd Gen) won't connect. I factory reset the device, but now I can't add a new one BECAUSE I CANT REMOVE THE OLD DEVICE FROM MY ACCOUNT. There is no "Remove" button in the app
11-03-2022 03:17 AM - edited 11-04-2022 02:19 AM
Hi, having the same issue. I cannot find at all the remove option. And the device is no longer responding to the app controls. Did you find any solution? Many thanks!
Found it: you have to open the app, tap Protect, tap Settings (upper right corner), tap Protects (the location of your device: Hallway, kitchen etc.), scroll down...and there you will see Remove Nest Protect.