Entry key

[1790nest]

I’ve had the nest for over a year with no problem. I recently got a new phone and had to download the nest app. To connect the nest to my phone it’s looking for the “entry key”. I followed the prompts on the nest and the entry key does not show up . With out the key I can’t go further. Thanks for your help

[Frustratedddd]

The entry key is on the display, Settings - App - Get Entry Key

[smithbl47]

I have the same problem but when I go to Settings - App - there is no choice for "Get Entry Key", all it says is "Already connected.  The only choice is "Done".

[Frustratedddd]

Your thermostat is connected to the previous owners account by the sounds of things. I assume you have a used thermostat, not a new one?

Best thing for you to do, is factory reset to remove the previous owner. You will then have a clean account ready to set up your details.