nest learning thermometer won't give an entry

[al2220]

Hello, I    have followed other advice on here.  Reset my nest learning thermometer completely (losing all my historical data and my longtime schedule, btw).   I    have uninstalled and reinstalled my app.   Both devices are connected to at home wifi and I    am at home.   The learning thermometer will not give me an entry key.

Also, this never was a problem for me for many years, before Google showed up.

Thank you,

Andrew

[David_K]

Try these steps:

1. If the thermostat had a previous owner and hasn’t been reset yet, factory reset the thermostat. If you're not sure, factory reset it anyway.
2. If you haven’t already, download the Nest app on a phone or tablet.
3. On the Nest app home screen, tap the Settings cog.
4. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
5. On the thermostat, press it to open the quick view menu and tap the Settings cog.
6. Turn the ring to select Nest app and press to open it.
7. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
8. Follow the remaining steps in the Nest app.

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for sharing the steps, @David_K.

@al2220, I'm sorry to hear that you're having issues adding your thermostat. How's it going? Were you able to do the steps shared by davidking? I'd be glad to hear from you; we'd like to make sure everything is working. Please keep us posted on how it goes.

Regards,

Mark

[Markjosephp]

Hi al2220,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Markjosephp]

Hello al2220,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark