Google Nest Community

Aodhagan1 · ‎03-19-2023

Hi,

My Chromecast with Google TV has stopped working, and is on a black screen. I reset the device to no avail, I changed the power cable, restarted the wifi router and changed the HDMI port, tried the rest button on the chromecast. All have not resolved the chromecast issue.

See images:

Alex-Hsu · ‎03-19-2023

same problem.
Purchase in June 2022.
It happened once before July 2022, and a new product was replaced.
On March 19, 2023, it happened again.
If you replace it with a new one, you don't know when it will fail again.
I've seen a lot of similar issues on the forums.

Colinwu · ‎03-20-2023

I have same problem.

I contact with support team two weeks ago, but still haven’t got any response.

Jeran · ‎03-23-2023

Hey there Colinwu,

That's no good to hear. If you don't mind, would you provide me with your case ID so I can check the status of your case?

Best regards,

Jeran

Colinwu · ‎03-23-2023

Hi Jeran

My chromecast ID is 28021HFDE7M86Y TW

Muddi · ‎03-29-2023

Hey Colinwu,

Sorry for the delays. To confirm, did you get a case ID when you contact our support team?

Cheers,

Muddi

Colinwu · ‎03-29-2023

Hi Muddi

Yes, I got a case ID.

Thank your D-check.

Muddi · ‎03-30-2023

Hi Colinwu,

Please share the case ID so we can check the status. It consists of 14 digit numbers.

Cheers,

Muddi

Colinwu · ‎03-30-2023

Hi Muddi

My case number is 5-8456000034103

Colin

Jeran · ‎03-30-2023

Hey there Colinwu,

It looks like Chromecast Support has been in contact with you, and the last email was earlier today. In that case, do you have any more questions that we can address here on the forum?

Best regards,

Jeran

Alex-Hsu · ‎03-20-2023

I got an email yesterday that Google would replace me with a new Chromecast.
Google also didn't tell me, what's wrong with the Chromecast.
(It may be related to the firmware version)
I also responded to Google, how to deal with the failure after the warranty expired.
I didn’t get a positive reply.
Let's hope this third Chromecast survives a little longer.
Hope Google can give us an answer.

Jeran · ‎03-23-2023

Thank you for helping out on this thread, Alex-Hsu!

Hey there Aodhagan1,

I'm just checking up on this thread, were you able to get a hold of Chromecast Support regarding this issue? If not, let me know, and I can provide the form to let them contact you by email.

Best regards,
Jeran

Jeran · ‎03-30-2023

Hey everyone,

I'm just checking up on the status of this thread. Was everyone able to get into contact with support regarding this issue?

Thank you,
Jeran

Muddi · ‎04-02-2023

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi

Google Nest Community

Chromecast with Google TV not booting/connecting to wifi or resetting