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Blog Posts

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Google Nest Cameras Take Long Time to Load or Don't Load at All

Hi I have a 1Gbps internet connection and Eero Max 7 Mesh network. We have 8 external Nest Floodlight cameras and 5 internal Nest cameras. Internal cameras are set to "event only" while others have CVR. When loading Google Home app on my iOS device, ...

SRJ by Community Member
  • 144 Views
  • 1 replies
  • 0 kudos

Adjust balance on Citation 500

I can not control balance in Google Home with 2 paired (in stereo) Citation 500 after reconnecting and factory reset.Before i could press on paired speakers in app and hit the balance botton and ajust.I still can hit the botton but no glider for bala...

Sveander by Community Member
  • 291 Views
  • 3 replies
  • 0 kudos

Device Loading Issue

Hello, I use my Home App to manage my children's screen time. When it's time to go into the the app to pause or unpause a device I get a 30 to 45 second blue loading circle before then a something went wrong message, I then do the process over and th...

AMREIL by Community Member
  • 170 Views
  • 2 replies
  • 0 kudos

Can't enable presence detection

I am trying to enable presence detection for my son's Android device. I added him to our home group, but presence is not an option in his home app.Location is turned on and "all the time". I can see his location in Family link but my home app says he...

thockin by Community Member
  • 112 Views
  • 1 replies
  • 1 kudos

Resolved! iOS Google Home App shows in app notification but inbox is empty

Hello Community. I have several Google Nest cameras connected via the Home App on iOS. The app and iOS are up to date. I'm seeing a red badge on the bell icon top right of the app. When I tap the bell to get to my inbox, it's empty. Refreshing the in...

tpw by Community Member
  • 696 Views
  • 5 replies
  • 0 kudos

Hon smarthome no se vincula

Hola!!!Tengo una lavadora con la aplicación hon smarthome, la tenía vinculada a google home, per hace unos días se desvinculó, ahora da error al volver a vincularla, me sale que no se puede conectar, alguien que me heche una mano??Un saludo

Video scrolling screen is pixelated

Hi Chuck, my Google Cameras also have been showing a color pixelated screen when reviewing recorded thumbnail videos on all my cameras located in different Cities. So as I'm looking at recorded videos, I'll be scrolling through the small thumbnails a...

Google home Cameras.

Hi: Google Cameras show a color pixelated screen when looking at recorded thumbnail video. So as I'm looking at recorded videos, I'll be scrolling through the small thumbnails and the video goes all pixelated with several different colors. If I wait ...

Chuckies by Community Member
  • 249 Views
  • 3 replies
  • 0 kudos

Favourites - EXTREMELY LONG LOAD TIMES

It has been happening since Mid January - on the day they migrated my Protect device from Nest to Home so I deleted it from both apps but it hasn't improved. I have tried several times reaching out to Support. I was left on read for days and then rec...

MyKeRoB by Community Member
  • 523 Views
  • 15 replies
  • 0 kudos
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