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Apps / Account

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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Login / Account issue

For some reason, I was logged out of the Nest app (using my Nest account) and can no longer log in, since my phone number has changed. So I created a new Google account using the same email address as before, and wanted to add my Nest Protect to that...

spl4sh by • Community Member
  • 1022 Views
  • 8 replies
  • 0 kudos

Diversity Equity and Inclusion

I am very concerned about Google’s policy on Diversity Equity and Inclusion and am thinking of minimising/ stopping my use of google and its products. Is the below statement correct? “Google is eliminating diversity hiring targets and evaluating rele...

KimM11 by • Community Member
  • 253 Views
  • 0 replies
  • 0 kudos

How to add lights to one group in google home app

HiI have a kitchen lamp with several bulbs that I want to control as one lamp..Homekit and others can do this. but I can't find that function in Google Home.I've spent hours finding a solution.. There are different workarounds. Same name, create a se...

Daniel_999 by • Community Member
  • 1744 Views
  • 21 replies
  • 0 kudos

Unable to remove old Honeywell thermostat from Google Home app

I have an old offline thermostat that was connected through third-party services still on my Google Home app after 2 years of not using. I’m unable to click Unlink from Honeywell because it is greyed out when I open the thermostat in the app. I would...

ragonz13 by • Community Member
  • 543 Views
  • 3 replies
  • 0 kudos

Unable to change TV name

I have a Philips Android TV and it used to be called "TV" in Google Home. I had to set it up again after an update from Philips and it is now showing as the model number of the TV as its name. I want to change it back to "TV" but when I do it it neve...

SieraZ by • Community Member
  • 268 Views
  • 1 replies
  • 0 kudos

Hacked on iPhone

someone created a Nest account in my name and I don’t have permission to login and use it and someone is remotely connected to my phone and controlling and monitoring it.

ARA89 by • Community Member
  • 272 Views
  • 1 replies
  • 0 kudos
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