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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6589 Views
  • 0 replies
  • 7 kudos

Can’t change password

Can’t remember my password.Tried to change it.Got the email notification to change it but everytime I try it states, “oops we encountered an error please try again”. any advise?

Sian1 by • Community Member
  • 1577 Views
  • 5 replies
  • 0 kudos

Resolved! Factor-veryfication

How do I change my 2-Factors-veryfication set to Apple I use my google G-mail account register an Apple With phone number and I owner secondly,I don't have the phone number

Can’t connect to nest app

network error. Nest app had trouble communicating. Try again later. App won’t even allow me to change the password. Any advise?(I Only have cameras if that makes a difference.)

Sian1 by • Community Member
  • 1994 Views
  • 3 replies
  • 1 kudos

Someone please please help me

I have been trying to get into one of my accounts for days and I have no idea what to do. My password is wrong. My name on the account is wrong. And I don't have the same phone number anymore so that's a no go also. I need this account to get into my...

Ridiculous increase coming on November 6th

I see we got an email stating Nest was increasing from $80 to $130 on November 6th. I only have 2 cameras. Trying to confirm this is accurate.I can't even find where to look at my subscription. All the links send me back to new products. Can someone ...

Sheffey3 by • Community Member
  • 692 Views
  • 2 replies
  • 0 kudos

Ridiculously bad app now

So tired of this crap Google can't get anything right for longer than one week at a time... Google can't control my lights once again that I've had for 6 plus years that work perfectly with their respective apps, when asking Google questions she gets...

duglop by • Community Member
  • 442 Views
  • 0 replies
  • 0 kudos
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