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Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Controlling volume for multiple speakers in the Google Home app Read more

Now Available: Google Nest Warranty Helper Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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App won’t play videocontent

All I see is a single image won’t play when I click on it, even if it says there’s an x amount of seconds recorded.I just upgraded from the free trial, might that be why?

Chasehel19 by • Community Member
  • 1842 Views
  • 3 replies
  • 0 kudos

Help Logging into Nest - New Phone # - Can’t 2 Step Authenticate

Hello, I have an non-migrated Nest account. The nest app accepts my username & password which are correct. However, I recently got a new iPhone & phone number with AT&T. My nest account must have my former cell phone # associated with the 2 step auth...

Bdowns by • Community Member
  • 1270 Views
  • 4 replies
  • 1 kudos

App

My app is no longer registering my thermostat. My only option in the app is to add product. When I select “add product” it instructs me to go to thermostat settings and retrieve the “product key code” (there is no QR code to scan on my thermostat). W...

Google home error with lutron caseta

I have several google homes (max, regular, mini) and Lutron, Hue, Feit iOT lights installed. Recently, google home says it can no longer connect to Lutron. I unlinked lutron, and tried to relink. However was unable to get google home to let go of lut...

Moxie by • Community Member
  • 2225 Views
  • 7 replies
  • 3 kudos

Microphone

My microphne does not work... as Google Home does not respong.... How to set up the microphone. Thank you

Noella by • Community Member
  • 1559 Views
  • 7 replies
  • 0 kudos

Resolved! Added member

How does a new member use my home app? Since i am the manager and added my lady, does this mean i have to sign in on her phone once we dl the app on her phone?

Can't add a home entry guest

I am trying to add a Home Entry Only guest to one of my Nest properties and cannot. Yes I am able to add guests to the other properties. Anyone have such a situation? How did you solve. And no, I don't have 10 or more guests already listed. Only five...

BSS9878 by • Community Member
  • 1043 Views
  • 3 replies
  • 0 kudos

Find my phone

I got a new phone, but can't get my Google Home to ring that instead of my old phone when I ask where my phone is.

Can’t sign in

Every time I log into my nest account on the app it immediately takes me back to the login screen. I’ve even deleted and re-downloaded the app and I’m still having the same issue. Anyone else experiencing this?

Integration with LG ThinQ

Hi I have a very obscure issue but any ideas welcome. I have 2 LG TVs at home. One does not show up in my Home App. On the LG ThinQ both devices are shown. I have been unregistering/reregistering the link between Google Home App and LG and also hitti...

jlinf by • Community Member
  • 2526 Views
  • 4 replies
  • 0 kudos
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