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Blog Posts

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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 6565 Views
  • 0 replies
  • 7 kudos

Google home

My Google home 0136 can not connect from phone ( android) I m in Rwanda they tell me while setting up that the app is not available in my country can you please help me on how to use it

Warich by Community Member
  • 1035 Views
  • 4 replies
  • 0 kudos

Google Assistant on phone keeps responding late and in duplicate

I just asked my Google Nest Hub in the kitchen to set a timer for 1 hour (which it did), but 2 minutes and approx 30 secsonds later, Google Assistant on my phone (which was on the counter in the kitchen, next to the Hub) also responded to the same re...

thedriver by Community Member
  • 342 Views
  • 0 replies
  • 0 kudos

YouTube casting android security

I was on YouTubes app and accidentally started casting to a PS4 I disconnected it quickly, it connected without a password, so my question is can the PS4 connect to my phone via YouTube cast without me knowing? Since my device once did connect to the...

Machine1 by Community Member
  • 403 Views
  • 0 replies
  • 0 kudos

Google account

My phone got confiscated and I forgot my password I can't get my number back from my phone carrier and I can't get into my Google and Facebook accounts I need help so I don't lose my family pictures and that I've had this account for 4 years I guess

Jaysadime by Community Member
  • 391 Views
  • 0 replies
  • 0 kudos

Resolved! Nest app: iOS 12 or iOS 13?

UK residenceI'm just about to accept a quote for a new combi boiler, with could include a Nest Gen 3 Learning thermostat. The Google Nest website states iOS 13 as the minimum requirement for iPhones and iPads, but the Apple App Store states iOS 12. W...

schase56 by Community Member
  • 4622 Views
  • 16 replies
  • 0 kudos

How to factory reset

I need to factory reset my Nest to remove the previous owner but I cannot figure out how to factory reset. I try to go to settings but I can’t find it. Help!

Abath724 by Community Member
  • 878 Views
  • 2 replies
  • 0 kudos

Active sensor times

It would be nice to have the ability in the Nest App to customize the time ranges for which room sensors are active and when. Currently they are all preset to specific times for morning, afternoon, evening, and night.

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