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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 6790 Views
  • 0 replies
  • 7 kudos

Cannot turn volume all the way down while live viewing camera

With the new nest cams while live viewing a camera feed on the iOS app the volume controls will only bring the audio down to around 10%. Any more pushes of the buttons do nothing and audio stays at 10%.I can disable audio for the camera, but that als...

jmack20093 by Community Member
  • 3875 Views
  • 3 replies
  • 17 kudos

APPS: Nest versus Google Home

I have a few cameras that I bought some time ago and have them in my NEST appand just a few days ago, I purchased the camera with floodlights and noticed that I could NOT add this to my NEST APPBased on some research, I believe that I understand that...

dlord007 by Community Member
  • 702 Views
  • 1 replies
  • 1 kudos

Can't send an invite to 'Home'

I've been trying to add my wife to our Google Home setup, with no success. We originally started with some Google Home and Home Mini devices, which we individually set up, trained to recognise our voices, etc. The house is now full of them, plus Chro...

LesBell by Community Member
  • 4147 Views
  • 13 replies
  • 2 kudos

phone does not really "ring" when you push door bell

I purchased the nest doorbell (battery) specifically to be able to attend to visitors (like courier delivery or the rare unexpected guests) when they press the doorbell and I am away from home or traveling for work. The doorbell promised to alert me ...

EdHill by Community Member
  • 734 Views
  • 0 replies
  • 1 kudos

Account recovery

Hello I lost my Google Account from my phone. I did not remember the password. I was given the recovery option and the code came to my registered mobile number and after entering it a password reset link was sent to my email but I have to retrieve my...

Baz by Community Member
  • 536 Views
  • 0 replies
  • 1 kudos

Cannot reconnect Nest Cam to Home app

I have a Nest Hello Doorbell (Wired) and a Nest Cam with Floodlight connected to my home wireless network. The device and wireless network configuration:Frequency: Dual-band, using 2.4 and 5 GHz. Wireless mode: 802.11a/n/ac mixediOS 15.1Until a few d...

Can’t connect Nest to Google Home app

I have just purchsed two Next Protect smoke detectors. I have doenloaded the Android app and successfully connected them to the Nest applicaiton. However, when I try to connect the Nest app to Google Home. I get stuck and believe it is because of a b...

luiscar by Community Member
  • 1237 Views
  • 4 replies
  • 0 kudos
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