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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Cannot log in online

Cannot login to home.nest.com. I has been fine for years. Now I have the blue screen with spinner. Tried Chrome and Firefox, same result. Nest app on my phone is fine.

Daikin AC keep disconnecting from Home

Hello, i have this Daikin unit since 10 years, always worked fine with Google Home integration.Now i find out my unit doesnt respond anymore to vocal commands so i checked in the Home app and i see the unit was offline.If i relink the integration the...

Google Home won’t switch to away

I have two members in the household, each with one phone linked to my home. I can see on both phones that the presence sensing and location sharing settings are on. In the activity history tab I can see that when I leave the home, it says “your locat...

Remove the device

Dear Google Support Team, I hope this message finds you well. I am writing to seek immediate assistance regarding a security concern with my Google account. Recently, I discovered that an unauthorized person login my Android device has been installed...

Shanu1994 by • Community Member
  • 165 Views
  • 1 replies
  • 0 kudos

Device in “Linked to me” unable to add to home

I recently added a device to Google Home through a third-party service. It is shown in “Linked to Me” and I can control it fine. However, when I try to add it to my home, I am unable to as the button is greyed out.

letters by • Community Member
  • 142 Views
  • 2 replies
  • 0 kudos

Resolved! Can’t add new devices to my Home. Add to Home inactive.

I suddenly can’t add any new devices to my home. The device has been added to third party platform (Smart Life) that is linked to Google Home. I have a few other devices in smart life that have been successfully added to Google home. However, since t...

Unable to sign into nest web login

Out of nowhere, I am unable to view my cams from the web using my Gmail login. I'm unable to do it on my iMac and I'm unable to do it on my iPhone. The nest app on my iPhone and the Google home app on my iPhone, allow me to do it, however.Thanks in a...

trigtrLA by • Community Member
  • 203 Views
  • 3 replies
  • 0 kudos

Resolved! Migrated from Nest to Home

I finally decided to migrate my Nest account to my Home account and the three products I have remaining in my nest account have not moved into my Google Home app. I have a Yale Lock and two Protects. They are still working within the Nest app however...

James11 by • Community Member
  • 180 Views
  • 1 replies
  • 0 kudos
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