Google Store Selling Nest Protect with Over 2 Year Old Manufacturing Date

[wayne_time]

I've noticed that there are a few other threads about finding Nest Protect that does not have an old manufacturing date. I have tried twice with the Google Store and have received one that was manufactured in 2020 and another in 2023. At this point, I'm losing hope that if I return and have them replace that I will receive a Nest Protect that has been manufactured within the last year. 

After a grueling back and forth with both Google Store support and Nest support, I got nowhere. The only thing I was told was that they could not guarantee that I would receive a Nest Protect that is within one year of being manufactured because it is based on "product availability". I wish Google would at a minimum pro-rate what we're paying for these in the form of a discount. If I buy a product that has used up 1/5 of it's product life, I only want to pay 4/5. Any tips or pointers from others on what to do in this situation? 

[olavrb]

Maybe these previous threads can be of help.

• 2024-07-07: https://www.googlenestcommunity.com/t5/Nest-Protect/Major-Expiration-Date-Issue-only-3-years-of-10-l...
• 2024-08-24: https://www.googlenestcommunity.com/t5/Nest-Protect/Manufacturers-Date/td-p/639695
• 2024-08-27: https://www.googlenestcommunity.com/t5/Nest-Protect/FRAUD-Nest-Protect-from-GOOGLE-STORE-are-old/td-...
• 2024-09-20: https://www.googlenestcommunity.com/t5/Nest-Protect/Old-units-received-from-the-Google-Store/td-p/64...
• 2024-10-18: https://www.googlenestcommunity.com/t5/Nest-Protect/Nest-replace-by-date/td-p/650128
• 2024-10-20: https://www.googlenestcommunity.com/t5/Nest-Protect/Smoke-detector-new-but-already-midlife/td-p/6507...
• 2024-12-03: https://www.googlenestcommunity.com/t5/Nest-Protect/Old-manufacturing-date-leading-to-the-reduced-se...
• 2024-12-17: https://www.googlenestcommunity.com/t5/Nest-Protect/Old-manufacturing-date-on-new-purchase-of-Protec...
• 2025-01-02: https://www.googlenestcommunity.com/t5/Nest-Protect/Misleading-Lifespan-Claims-for-Nest-Protect/m-p/...

Either swallow the loss, or try to contact Google to get them returned with a full refund. None of the threads above resulted in partial refund.

Depending on where you're from you might have some protection through consumer protection agencies, like FTC in USA ( https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection ). Worth checking out too.