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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 6750 Views
  • 0 replies
  • 7 kudos

Resolved! Windows app - video history

I have a new Google Nest camera and have signed up for a Nest Aware account so I have full ongoing video history.I can access the video history from my iOS Google Home app, but not from my Windows 11 Chrome browser. I'm not wanting to use the iOS app...

Jyrke by Community Member
  • 1363 Views
  • 4 replies
  • 0 kudos

scorciatoie schermata di blocco

La scorciatoia per Google home non funziona più da un paio di settimane. Una schermata dice che deve esserci almeno un dispositivo nonostante siano presenti diversi dispositivi. Spero che possa risolversi il problema. Possiedo anche un pixel 4a dove ...

gidi by Community Member
  • 512 Views
  • 1 replies
  • 0 kudos

Home automation not adjusting android phone settings

Automation in the Home app stopped adjusting settings on my android phone. Started with the volume settings and slowly stopped working on all settings. Now it will not adjust brightness, do not disturb, nothing seems to work. Oddly, I can ask the ass...

BGuiver by Community Member
  • 1299 Views
  • 4 replies
  • 0 kudos

Setting up a rental property with google home

I have a property that I am looking to rent out (to a tech savy renter), in my property I have:- google nest wifi routers- google thermostat- google yale lockI am trying to research what to do with my lock, as an owner, it's important for me to retai...

sjbishy by Community Member
  • 2333 Views
  • 3 replies
  • 0 kudos

Nest Learning thermostat won’t stay connected to app

I have followed all suggestions on troubleshooting for this problem but it still persists. Nest thermostat is online but will not stay connected to app. If I take phone to thermostat and press ring it will connect for a short period. Battery level is...

Annlo by Community Member
  • 560 Views
  • 1 replies
  • 1 kudos

Routine with SONFF temperature sensor

Hello,I associated a Sonoff SNZB-02D temperature sensor with Google Home using eWeLink. This sensor appears in Google Home and displays the temperature (but not the humidity).However when I want to create a routine with the sensor as a trigger, I can...

geoffrey_ by Community Member
  • 1091 Views
  • 3 replies
  • 1 kudos

Why is google home no longer working

Google is an absolute disgrace. Google home and related home hardware is unable to perform simple tasks, is full to the rafters with bugs, and is entirely unfit for purpose. I am so sick of this company and their products. For anyone reading this, I ...

Geofence error present for multiple weeks

Hi everyone,I have multiple Nest and Hue devices at home and several Home routines that depend on voice commands, time schedules, and home presence. I designed them all using the Home web version.While the voice and time driven automations all work, ...

flolo by Community Member
  • 374 Views
  • 0 replies
  • 1 kudos

Products offline

Something with this update caused all my Google nest devices to go offline through the app. Thankfully they still work manually but anyone have a solution to get them back online through the Google home app?

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