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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 6862 Views
  • 0 replies
  • 7 kudos

Workday routine is unavailable in Google Home App

I have been using the "Workday" for a few years now, In the past few weeks I have been having issue with the routine working randomly or not working at all. I do have the home app on my Pixel 6 Pro and my wife's iPhone. I have seen that a form went o...

Ron-Jon by Community Member
  • 756 Views
  • 3 replies
  • 0 kudos

Resolved! Triple payment on one account cancellation on the other

Today I was notified one of my Nest subscriptions was canceled. Why? My account shows the correct credit card info.Checking payment on my there account, I was charged for renewal three times on my renewal date.How does one get ahold on Google Nest cu...

Account recovery

I lost my phone number so my Gmail account is not verifying in my phone. I know my account password ,my Gmail account is -. pankajrajpoot33333333Date -. 09/07/2023

Google Home - trying to add devices.

I’ll beyond frustrated. I’m trying to connect my devices - nest minis. Don’t know how they got under the ´ local devices’ under Devices, but reading posts here it said I can’t remove them. That’s fine, just want to finish setting them up. But when I ...

MaryAce by Community Member
  • 6970 Views
  • 4 replies
  • 0 kudos

Help with existing matter enabled Google products

I have multiple matter enabled products that are also thread border routers. I'm not sure how they work. I'm also trying to use the devices in a smart things app where I have a matter enabled thread border router. Should I be able to generate a matte...

eagobert by Community Member
  • 770 Views
  • 3 replies
  • 0 kudos

Unable to migrate learning thermostat to Google Nest

The Google instructions are misleading. When I try to migrate from my original Nest account to my gmail/Google account and going through the process to add the thermostat (as it is not immediately recognized!), the instructions ask for a code that I ...

jlmrod by Community Member
  • 1115 Views
  • 5 replies
  • 0 kudos

Parts management

I can no longer manage room with Google Home How to associate several devices to a room in a house I use the Following Methods: I Associate a device with a house, it tell me to choose a room that I can create, but when associating It puts me (Problem...

YTTAH35 by Community Member
  • 786 Views
  • 3 replies
  • 0 kudos
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