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Blog Posts

The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 4346 Views
  • 0 replies
  • 5 kudos

Unable to login on Nest App

I have deleted the app and added it back many times. I've been removed from our "home" and been added back. I can sign in with my google account on chrome, but when I download the Nest app and attempt to login, it will not let me past the sign in pag...

mlreinha by Community Member
  • 8348 Views
  • 10 replies
  • 1 kudos

REMOVE DEVICE OWNER BOSE

Hi, Ive recently purchased a used bose home speaker 500. Im trying to add this to my home but says already part of a home and gives me option to request access to this home. Is there anyway i can remove the previous owner and add this my own home?? I...

Jbomb83 by Community Member
  • 343 Views
  • 0 replies
  • 1 kudos

"Connections" setting in Google Home app

My Google Home keeps telling me it can't connect to my internet and to check the connections setting in the Google Home app but my version of the app has no connections setting. I have updated the app today but still no "connections" listing. I have ...

edcatdaly by Community Member
  • 391 Views
  • 0 replies
  • 0 kudos

Cannot view credit card details or remove payment method

I received an email to update my Nest Aware doorbell camera's payment method. There was no option to update the credit card, only add another payment method. I added my same credit card as a new payment method, but with the current expiry date.Now I ...

Can't choose Netflix profile

(PTAL at the email address I used to post this.)I can not chose a profile for my Netflix account in the Home app. I tried on iOS and Android (on all versions I have access to). The issue appears to be on Netflix's side so I think it's broken for ever...

guyguy_at by Community Member
  • 1950 Views
  • 9 replies
  • 1 kudos

Resolved! Samsung SmartThings linking problem with Home app

A couple of days ago my wife received a notice from google home stating that I had deleted our samsung TV from the app. I had not deleted it, but I checked and found that it was gone from my listed devices in the home app. I also found that the samsu...

jdh_texas by Community Member
  • 12002 Views
  • 4 replies
  • 2 kudos
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