cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Apps / Account

Blog Posts

Google Home: Access camera history and download clips from the Web and more with... Read more

Join the Q&A on Reddit with the team behind the new Google Home app Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Start a conversation

Resolved! Escalating a case

Hello I want to know how can i escalate case ID [6-5364000031733]As what have mentioned is nonsense and i have replied and have a proof for my issue and i even cant use my play balance

Mahmoud86 by • Community Member
  • 1983 Views
  • 6 replies
  • 2 kudos

Nest Connect is offline

My Nest Connect is offline, I have tried everything from factory reset to closing the app, to shutting down my phone. I follow the instructions and unplug the connect the light flashes blue for a long time then just goes off, it does not turn green o...

bw1111 by • Community Member
  • 4610 Views
  • 11 replies
  • 1 kudos

Resolved! transfer account

Hi Guys, i set up a camera for a customer, unfortunately on my nest account.The problem is that the camera is built into a wall, and I cannot get it out to read the QR code on the back.Therefore, I would like the owner who already has access to it, t...

Resolved! How to completely delete Nest account

Hello, I have moved out of the apartment with the Nest appliances, and now live in an apartment without Nest appliances.I am unable to delete the account from within the app or on my computer. In fact, I am unable to log in at all, yet I still receiv...

KL1 by • Community Member
  • 37060 Views
  • 8 replies
  • 1 kudos

Nest app

I can no longer log into nest app on my iPhone or iPad. I still receive notifications when the cameras see anything. My partner has an iPhone & has no problems. Any ideas?

Lms by • Community Member
  • 1012 Views
  • 7 replies
  • 1 kudos

Cannot unlink Twinkly device

Hey,A while ago my wife added Twinkly lights to our Google Home. However recently I updated the firmware of the device and now it’s listed as “Offline” in the Google Home app. I am able to control the lights via its official app. When I try unlinking...

RadeM by • Community Member
  • 2295 Views
  • 9 replies
  • 3 kudos

App won’t play videocontent

All I see is a single image won’t play when I click on it, even if it says there’s an x amount of seconds recorded.I just upgraded from the free trial, might that be why?

Chasehel19 by • Community Member
  • 1435 Views
  • 3 replies
  • 0 kudos
Polls
Do you use automations or Routines in your smart home?
Show Choices
Hide Choices
to vote
Labels