Apps / Account

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

Speaker Groups cannot be used by google assistant on speakers (nest audio, google home etc.)

Issue: "saying 'okay google play music on Home Group'" responds with "sorry something went wrong please try again later"Goal: to get "home group" and other speaker groups working when asked by assistant from nest audio, google home speakers, nest dis...

Billed for TV even if I have prime membership

My wife and I are 74 and we bought a smart TV 2 months ago. I have prime month membership but I am getting billed $14.45 for Amazon Channels eventhough the video series " Mcloud's daughters" says it is free on prime . What can we do to dispute the ch...

Google Live Transcribe

My 96-year-old mother is now completely deaf. I recently discovered Google Live Transcribe. which has been a big help in communicating with her using my Android phone. I wanted to find a way she had something simple with her all the time in her room ...

Hacking family member

My cousin who used to live with us, had access to my home WiFi. Every since he lived with us (which he is no longer allowed near my home!) our hubs and other smart home devices (including my iPhone!) have been messing up. Long story short I know for ...