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Apps / Account

Blog Posts

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Nest Connect is offline

My Nest Connect is offline, I have tried everything from factory reset to closing the app, to shutting down my phone. I follow the instructions and unplug the connect the light flashes blue for a long time then just goes off, it does not turn green o...

bw1111 by Community Member
  • 5885 Views
  • 11 replies
  • 1 kudos

Resolved! transfer account

Hi Guys, i set up a camera for a customer, unfortunately on my nest account.The problem is that the camera is built into a wall, and I cannot get it out to read the QR code on the back.Therefore, I would like the owner who already has access to it, t...

Resolved! How to completely delete Nest account

Hello, I have moved out of the apartment with the Nest appliances, and now live in an apartment without Nest appliances.I am unable to delete the account from within the app or on my computer. In fact, I am unable to log in at all, yet I still receiv...

KL1 by Community Member
  • 45817 Views
  • 8 replies
  • 1 kudos

Nest app

I can no longer log into nest app on my iPhone or iPad. I still receive notifications when the cameras see anything. My partner has an iPhone & has no problems. Any ideas?

Lms by Community Member
  • 1605 Views
  • 7 replies
  • 1 kudos

Cannot unlink Twinkly device

Hey,A while ago my wife added Twinkly lights to our Google Home. However recently I updated the firmware of the device and now it’s listed as “Offline” in the Google Home app. I am able to control the lights via its official app. When I try unlinking...

RadeM by Community Member
  • 3159 Views
  • 9 replies
  • 3 kudos

App won’t play videocontent

All I see is a single image won’t play when I click on it, even if it says there’s an x amount of seconds recorded.I just upgraded from the free trial, might that be why?

Chasehel19 by Community Member
  • 1939 Views
  • 3 replies
  • 0 kudos

Help Logging into Nest - New Phone # - Can’t 2 Step Authenticate

Hello, I have an non-migrated Nest account. The nest app accepts my username & password which are correct. However, I recently got a new iPhone & phone number with AT&T. My nest account must have my former cell phone # associated with the 2 step auth...

Bdowns by Community Member
  • 1365 Views
  • 4 replies
  • 1 kudos

App

My app is no longer registering my thermostat. My only option in the app is to add product. When I select “add product” it instructs me to go to thermostat settings and retrieve the “product key code” (there is no QR code to scan on my thermostat). W...

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