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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5064 Views
  • 0 replies
  • 7 kudos

Google Home app crashes when setting up Nest Wifi Router

Trying to set up my Nest Router and the Google Home app keeps crashing when I try to go to the next step after the device has been found.I’ve tried with different devices via Google Home app and nothing changes, it keeps crashing.How can I fix this a...

monica_c by Community Member
  • 5984 Views
  • 19 replies
  • 2 kudos

Can't unlink tuya

IntroI have a mysterious device, "Dresser Lamp", that I can't get rid of. I tap on it, and it tells me it's not responding. When I go to the device settings, I see "Unlink Tuya Smart". That should work, right?The BugTapping "Unlink Tuya Smart" gives ...

KTibow by Community Member
  • 4098 Views
  • 12 replies
  • 1 kudos

Inviting a family member without migrating from Nest to Google?

I'd like to invite someone to be a user on my Nest account (Just for thermostats/cameras), but I don't want to migrate the account to google. When I try to invite them it seems to be insisting that I have to migrate the account in order to do this. I...

Axarus by Community Member
  • 1566 Views
  • 5 replies
  • 0 kudos

Daily routine

I would like the Google assistant to include wind speeds in my morning routine. It reports current temp and highs for the day, but where I live it can be 80 degrees with 50mph winds. Is it possible to include wind speeds in the routine without having...

Nest iOS App Loses Connection to Nest Service

Going into the Nest app on iOS (currently v15.1.1, but happened on all prior versions too), I get the message below as I move through the app trying to adjust the thermostats. It happens frequently. My wifi system is a combination of the new Google N...

BF3D10BF-DE4A-4822-92FF-C15A9FE5CDE9_1_201_a.jpeg

About ready to dump Google for Alexa

I'm at wits end with my google nest hub and google assistant insisting I live at my old address. I've removed my old address and replaced it with my updated address in my Google Account, my Nest Home App, on my phone as well as my Google Payments Pro...

Unable to remove c by ge seamless plug from Home

Hello. I have the same problem as shown in these other conversations. The suggestion so far is to contact GE. However, they don't have a solution. They claim it's an issue with Google Home. I've been in contact with GE and Google Home for several mon...

1 gmail account, 2 homes, 2 hue bridges

I own two houses and they are set up as separate homes in the Google Home App. I have Philips Hue lights in both houses. Each house has a separate hue bridge with separate PH accounts (which is required by PH). The problem is, when trying to setup Hu...

riversde by Community Member
  • 7475 Views
  • 5 replies
  • 6 kudos

Whole Nest home deleted

I have two homes on Nest. I have a Nest Aware subscription (£50/year) for each. My main home has a Nest camera, thermostat and smoke alarm.This evening, one home disappeared entirely from the Nest App - nothing is visible about that home. All Nest de...

DR321 by Community Member
  • 2547 Views
  • 4 replies
  • 1 kudos
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