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Introducing AT&T Connected Life with Google Home Read more

Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 8302 Views
  • 0 replies
  • 7 kudos

Outdoor Camera won’t connect to Wifi

I changed my Wi-Fi extender password and google home is no longer able to connect my outdoor camera to Wi-Fi.I tried plugging into my Mac laptop and the error message I get is the software is not supported in the latest version of OS.

Nest heat link dead

Like many other of your customers my Nest Heat link is dead, no LED lights on. And I've tried holding the button for 30 seconds etc.The Unit is just over a year old, I'm happy to buy a new one. But looking online I noticed you can't.You have to buy t...

2badgoogle by • Community Member
  • 1880 Views
  • 5 replies
  • 0 kudos

All my android devices report when one nest is playing music

My daughter plays music on her nest at night. Each morning every Android device has an 'alert' to notify us this nest is streaming music. Google Home has about 4 Notification Settings, and "Have nest alert all connected devices when it's playing Jack...

ddarwin by • Community Member
  • 1434 Views
  • 4 replies
  • 1 kudos

Temperature Sensor not connecting to Nest Learning thermostat

HiWhen I try to set up through the nest app, the app suggests the thermostat is requires a software update. When I go to the thermostat it tells me I have the latest software so my question any plans for software upgrade in NZ or is there another way...

Gazro by • Community Member
  • 2541 Views
  • 7 replies
  • 1 kudos

All devices missing from home app

All of a sudden when I go into the home app on my phone none of my devices are listed. It’s treating me like I’m setting up my account from scratch.

Routine runs hour early

My"turn the lights off at 10pm"routine occurs about an hour early at 9pm. Please advise.

Mrpiebald by • Community Member
  • 1309 Views
  • 3 replies
  • 1 kudos

Nest x Yale door lock error code T013

Cannot connect Nest x Yale lock. Getting error T013We have 4 Nest Connects to help with the other 5 Nest x Yale door locks around the house as well as 2 thermostats. Have we simply exceeded capacity and another door lock cannot be added? We have trie...

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