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Google Home Update (Spring 2026): Home sweet home is now more helpful Read more

Google Home Release Notes: April 28th Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 13304 Views
  • 0 replies
  • 10 kudos

Google locked lg velvet

Ok now once again im trying to unlock or bypass a google locked lg velvet phone device that i purchased from a private sale not knowing that someone had did a factory reset n did not take the accounts off before the phone was reset now its google loc...

Hollyday80 by • Community Member
  • 1126 Views
  • 3 replies
  • 0 kudos

Resolved! Google Home unable to connect to Big Ass Fans (Haiku Fan)

Hello everyone, I have been trying to connect my Haiku fan to my Google Home app. I have the wifi module installed in the fan and previously it was connected to google home and working just fine. Just last night my Google Nest wifi point said that it...

joshcgt by • Community Member
  • 21658 Views
  • 41 replies
  • 10 kudos

TV not switching off via google home

I just bought a Sony XRA80J and have synced google home. When I ask the TV to turn off, google assist recognises this but does not turn off the tv. Further doesn't turn on either, I've also flicked the physical switch on the side of the tv. Not sure ...

glenrama by • Community Member
  • 10527 Views
  • 5 replies
  • 2 kudos

Account information

I can’t seem to find out what type of account I have and if I need an upgrade. I go to setting and subscriptions and it is blank. I am confused why it is so hard to know what I have and how to find it. Help!

Becca by • Community Member
  • 1079 Views
  • 3 replies
  • 0 kudos

How do I connect my Mac desktop to google Home?

I tried to download THE HOME APP to turn on the assistant feature because I recently had my phone confiscated and need to use google home for phone calls but it says no. devices paired to this device. Any suggestions on how to pair the two?

ehannonV by • Community Member
  • 1664 Views
  • 3 replies
  • 0 kudos

Resolved! Google account not linking with Smart Life account

Hi there,I recently bought a Smart Life smart plug. The plug works fine with the Smart Life App, but when I click the "Link with Google Assistant" within the Smart Life app, the Google Home app loads up briefly, and then my phone switches automatical...

timgoodhew by • Community Member
  • 41947 Views
  • 11 replies
  • 7 kudos

Resolved! App not being installed

I'm trying to download 'Movistar plus', a Spanish popular app from my (WIndows) computer. For devices like CCWGTV and another (non google) Android TV device it tells me not supported.The app has location restrictions (must be in Spain). I'm in Spain ...

jj001 by • Community Member
  • 4944 Views
  • 14 replies
  • 0 kudos
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