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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 5552 Views
  • 0 replies
  • 7 kudos

Resolved! Escalating a case

Hello I want to know how can i escalate case ID [6-5364000031733]As what have mentioned is nonsense and i have replied and have a proof for my issue and i even cant use my play balance

Mahmoud86 by • Community Member
  • 3323 Views
  • 6 replies
  • 2 kudos

Nest Connect is offline

My Nest Connect is offline, I have tried everything from factory reset to closing the app, to shutting down my phone. I follow the instructions and unplug the connect the light flashes blue for a long time then just goes off, it does not turn green o...

bw1111 by • Community Member
  • 6905 Views
  • 11 replies
  • 1 kudos

Resolved! transfer account

Hi Guys, i set up a camera for a customer, unfortunately on my nest account.The problem is that the camera is built into a wall, and I cannot get it out to read the QR code on the back.Therefore, I would like the owner who already has access to it, t...

Resolved! How to completely delete Nest account

Hello, I have moved out of the apartment with the Nest appliances, and now live in an apartment without Nest appliances.I am unable to delete the account from within the app or on my computer. In fact, I am unable to log in at all, yet I still receiv...

KL1 by • Community Member
  • 54610 Views
  • 8 replies
  • 1 kudos

Nest app

I can no longer log into nest app on my iPhone or iPad. I still receive notifications when the cameras see anything. My partner has an iPhone & has no problems. Any ideas?

Lms by • Community Member
  • 2249 Views
  • 7 replies
  • 1 kudos

Cannot unlink Twinkly device

Hey,A while ago my wife added Twinkly lights to our Google Home. However recently I updated the firmware of the device and now it’s listed as “Offline” in the Google Home app. I am able to control the lights via its official app. When I try unlinking...

RadeM by • Community Member
  • 4035 Views
  • 9 replies
  • 3 kudos

App won’t play videocontent

All I see is a single image won’t play when I click on it, even if it says there’s an x amount of seconds recorded.I just upgraded from the free trial, might that be why?

Chasehel19 by • Community Member
  • 2353 Views
  • 3 replies
  • 0 kudos

Help Logging into Nest - New Phone # - Can’t 2 Step Authenticate

Hello, I have an non-migrated Nest account. The nest app accepts my username & password which are correct. However, I recently got a new iPhone & phone number with AT&T. My nest account must have my former cell phone # associated with the 2 step auth...

Bdowns by • Community Member
  • 1670 Views
  • 4 replies
  • 1 kudos
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