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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6594 Views
  • 0 replies
  • 7 kudos

Netflix account is not linked please relink

I'm using Google home with a chromecast to stream Netflix shows for my blind mother who of course can really only use her voice to control it. It will work for about an hour then state that Netflix is not linked at that I should relink the account us...

Moved to new home

I recently moved to a new city, and I want to reset several Google Home devices, and completely remove the previous home location. I also want to remove the new home location because I began setting it up incorrectly. My Google Home app is now litter...

heymull by • Community Member
  • 1716 Views
  • 4 replies
  • 1 kudos

Resolved! Different spotify account

Hey thereWanting to know how to have 2 spotify accounts accessible on Home as when I am listening to my account on my phone and my wife puts Spotify on Home it stops my music and plays on Home inside. How do I get her spotify account to register on H...

MW1987 by • Community Member
  • 4108 Views
  • 3 replies
  • 1 kudos

Limited sharing

How do I share only some of our Nest devices with someone? We want to share thermostats and doorbell but not cameras, is this possible?

Cpinto1 by • Community Member
  • 1059 Views
  • 3 replies
  • 0 kudos

adding member

is there a way to add a member with read only access. i.e. view cameras change temp on thermostats but not be able to do administrative tasks such as adding or deleting members ?

Google won’t let me listen to specific podcast

When I ask google to play a specific podcast ie- “hey google play this American life” google will say this podcast isn’t available for your account. Google was working fine last week, I have already tried resetting the device to no avail. Hope you ca...

Resolved! Escalating a case

Hello I want to know how can i escalate case ID [6-5364000031733]As what have mentioned is nonsense and i have replied and have a proof for my issue and i even cant use my play balance

Mahmoud86 by • Community Member
  • 3465 Views
  • 6 replies
  • 2 kudos

Nest Connect is offline

My Nest Connect is offline, I have tried everything from factory reset to closing the app, to shutting down my phone. I follow the instructions and unplug the connect the light flashes blue for a long time then just goes off, it does not turn green o...

bw1111 by • Community Member
  • 7069 Views
  • 11 replies
  • 1 kudos
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