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Apps / Account

Blog Posts

Google Home: Access camera history and download clips from the Web and more with... Read more

Join the Q&A on Reddit with the team behind the new Google Home app Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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I can't recovery my Gmail account any way

Hello Google Team, I can't access my Google account. Because when I try to login to it, it asks me for two-step verification. This is my old google account, now I don't have that old mobile or phone number so I can't access it. Please help me recover...

FfvillaIN by • Community Member
  • 6914 Views
  • 1 replies
  • 6 kudos

Can't setup Nest Thermostat via Android for use with Alexa

My Nest Thermostat, which I have had and used with Alexa for years will not migrate, as required by Google. It currently works fine, in Alexa it shows it is connected via "Nest", despite my not having the Nest app on my phone or the Nest skill. Per t...

Chanton by • Community Member
  • 341 Views
  • 3 replies
  • 0 kudos

Google Acounts

I believe i know the answer, however...My google account was hacked, all methods of me trying to get back in are a no go.My 9 nest units obviously were on that account.I don't suppose, that there is any way to have this account recovered and to have ...

666KwH by • Community Member
  • 785 Views
  • 3 replies
  • 0 kudos

Billing charging my account charges

There’s no options above for my question who do I call for google putting a charge against my bank account and I have no idea what it’s for?

Resolved! Google Workspace and Nest

Since Works with Nest is going away. Did Google finally allow Nest Thermostats to work with Google Home that uses a Google Workspace Basic accounts?i.e. Using my Google Workspace account can I say 'Hey Google, raise the thermostat"?

migrating nest with home

Do I have to have a gmail email account to migrate the nest app with google home? I use the same yahoo.com email for both apps right now.

prmcpa by • Community Member
  • 1549 Views
  • 21 replies
  • 0 kudos

Resolved! Nest devices not populating in the google home app post migration

I have successfully migrated my nest account to google. I have signed into nest with my google account successfully. the google home app shows my different homes, but does not populate my devices. as a test i have deleted one camera from the nest app...

Charlie33 by • Community Member
  • 1902 Views
  • 14 replies
  • 0 kudos

Resolved! Linking the Tuya app with Google assistant

So I just got the new strip lights and I want to connect them to the Google app so I did that I tried using the Google assistant turn them on but it didn’t recognize it it says it’s going to the Google account but Google assistant doesn’t recognize i...

Help2 by • Community Member
  • 796 Views
  • 1 replies
  • 0 kudos

Best app freezing during setup

I’m trying to set up my thermostat on the app and every time I press the location of the thermostat, it freezes up and I cannot continue. I have tried deleting and reinstalling the app but it does the same thing. I’ve also made sure I have the latest...

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