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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
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Resolved! Recover my gmail account

I erase my phone data and now I can't login my gmail account in my phone due to forget password Gmail account - #

scrolling camera feed crashes app

Hi there,hopefully you guys are already working on this however. When I scroll the camera feed on my Google home app (new version) it is loading every single event in (I'm presuming) full quality. in other words 100's of videos are buffering which in...

Unable to log in to my Nest account from my laptop

Ever since I migrated my Nest account to Google, I have been unable to log in to Nest on my Mac laptop. When I go to https://home.nest.com/login/, I click on "Sign in with Google." That takes me to a new page that says "Choose an Account" and I click...

rmaustfl by • Community Member
  • 311 Views
  • 0 replies
  • 0 kudos

Can't connect to Home

My Home App is saying it can't connect to my Home but I have access to all devices. There is a red exclamation point at the top left of the home screen, just beside the Home text. I noticed this when I recently got some Nest Protect devices and tried...

ELX by • Community Member
  • 347 Views
  • 0 replies
  • 0 kudos

"Can't reach" error on ANY works with google integration

Hello all,I have Google Assistant configured mainly with HomeAssistant integration, where I have all my domotic devices.Trying to connect any external provider (not only HomeAssistant) I receive a "can't reach" error, and the account linking never su...

SirDester by • Community Member
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  • 2 replies
  • 0 kudos

Nest App messing up G Home presence sensing

Nest is conflicting with G Home when it comes to automation and turning the cameras on/off. With a latest beta of G home Automation will not work. Presence sensing will not detect my location if I am home or away if more then 2 phones are connected t...

Neshkoda by • Community Member
  • 441 Views
  • 1 replies
  • 0 kudos

Resolved! Nest Camera Billing

All of my Nest cameras are now obsolete and removed. Yet I am still being billed for the service. How do I get to some person to terminate my account and stop this billing for no service?? And there isn’t a category here for billing issues.

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