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Blog Posts

The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 4517 Views
  • 0 replies
  • 5 kudos

new router google devices don’t work

I installed a new router, same wifi names & passwords but new logins required because new router. all my laptop, tablets & phones work on new wifi. Google home app will not connect/control any of the lights/switches. All show offline. Where can I fin...

chips994 by Community Member
  • 400 Views
  • 1 replies
  • 0 kudos

Issue with Android Tablet

I installed Sophos Intercept X for Mobile on a new Tablet. Intercept X is showing: “Android compatibility verification FAILED” indicates the Android OS on the tablet is not validated according to Google's validation tools. It might not be an unoffici...

DerNev by Community Member
  • 377 Views
  • 0 replies
  • 0 kudos

Play European Radio on a UK Nest?

Hello,So I have 2 UK Google Nests linked to my Google account. I have moved to Austria recently and I am trying to get German/Austrian radio on the nest. I've asked it in so many ways and will use KroneHit Radio as an example. I've said "Hey Google.....

Hackers email

Hello, My Hotmail was hacked a few months ago. My Hotmail was my primary email. The hacker was a Gmail account so that Gmail became default to the Hotmail. I have ADT and use Google Home for our security. When I look at all the accounts as Manger the...

Jbera by Community Member
  • 529 Views
  • 0 replies
  • 0 kudos

I changed my ISP now i have problems with Chromecasts and DSP

HiI have a new ISP so am going through all my google devices to change the WiFi settings.There are 4 Chromecasts in the house. They've all disappeared from the Google Home app so can't be factory reset that way.A google assistant told me how to reset...

LeeB by Community Member
  • 481 Views
  • 1 replies
  • 0 kudos

Google home device ownership

Our company through a third party had a google home skill that was cloud enabled developed. However, we can't track down the developer account which created this. How can we recover the account or have this device removed so we can add a new device? ...

adamama by Community Member
  • 530 Views
  • 0 replies
  • 0 kudos

Google home not adding thermostat

 trying to connect Google nest learning thermostat to Google home and keep being road blocked by this screen where I can input literally nothing - help? Please?

Screenshot_20240509_151018_com.google.android.apps.chromecast.app.jpg
Nickwo by Community Member
  • 470 Views
  • 1 replies
  • 0 kudos

Nest Login code is to late

It states I will get a code in my email. Then it states the code is good for 15 minutes. I don't get the code for at least 30 minutes and it states its invalid. This has been going on for 2 days.

Vinnyv by Community Member
  • 299 Views
  • 0 replies
  • 0 kudos
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