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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Nest app won’t let me sign in or change password

Nest app prompted me to sign in again & said I have an invalid sign on combo. I tried to rest password but it won’t send me an email. Verified the email on the main account. I was still receiving notifications but couldn’t load app. Deleted & reinsta...

NJS by Community Member
  • 17792 Views
  • 10 replies
  • 15 kudos

Unable to see nest aware event history

I pay for the 30 days of event history with nest aware. I can see clips from one of my cameras, but not my doorbell. My wife's car was broken into last night and I need at least up still or something to submit to the police. I've seen very similar to...

Dandouble by Community Member
  • 3581 Views
  • 12 replies
  • 0 kudos

Unable to view event history clips

Hello. My wife and I recently purchased and set up a Nest Doorbell Battery and signed up for Nest aware. For some reason, we are having trouble with the event history, but only on her phone. If you click “full event” history, it will show the sample ...

Nest Aware sharing

I am not tech savvy. I have a Wired Nest Doorbell but I have no subscription because I just want simple doorbell coverage as we are in our 70’s and need best security. I haven’t migrated to Google. My sons, who live many miles away, want access to ou...

DavidClark by Community Member
  • 3402 Views
  • 4 replies
  • 0 kudos

Billed twice

Hi,I signed up for the one year subscription of nest aware plus for $120. I received an email confirming my order. I then looked at my credit card and I was charged $60 and $120. I chatted with a Google rep. I asked what the other $60 charge was for....

google mine,

can't get the blue tooth on my ms surface book tooth to recognize my google device and have all updates. Was able to do it on my old surface book, but not this one,

joev45 by Community Member
  • 974 Views
  • 3 replies
  • 0 kudos
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