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Nest Aware

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 47580 Views
  • 186 replies
  • 52 kudos

With Chrome browser, video does not play back nor does it stream live

For weeks, my Nest video (five cameras) does not stream live nor does it play back. As usual, Google is charging $100 a month for a crap product with absolutely no customer support. I know this is a common problem; has anyone solved it on their own?

mjs1960 by • Community Member
  • 710 Views
  • 7 replies
  • 0 kudos

Subscriptions

You bill my company credit card automatically but I need a bill to support the charge. I can I get a copy of the bill so my company can pay you.

log by • Community Member
  • 464 Views
  • 4 replies
  • 0 kudos

Nest Aware Upgrade Subsription

I am trying to upgrade our Nest Aware Subscription so we can save info for 60 days and the link to upgrade opens a new page that only says this will take a moment.

OC1973 by • Community Member
  • 490 Views
  • 3 replies
  • 0 kudos

Restore my cameras

I made a mistake and deleted my cameras how do I restore them

Larry75 by • Community Member
  • 497 Views
  • 4 replies
  • 0 kudos

Nest camera

How do I retrieve my footage from my iCloud 

Bajdman49 by • Community Member
  • 444 Views
  • 3 replies
  • 0 kudos

Terrible, terrible customer support

I was charged for a Nest Aware subscription on 18th Jan after following the link in an email sent by Google.Account still not activated, and have been bouncing around between 6 Google Reps. Still not activated, and amount not refunded.Trying to 'Chat...

simon13 by • Community Member
  • 455 Views
  • 4 replies
  • 0 kudos

being double charged for nest camera

I recently discovered that I have been getting double charged for my Nest subscription since November of 2020 when Google took over Nest and changed plans (being charged for my old plan that does not exist anymore and the new one). I've contacted Goo...

mrtapman by • Community Member
  • 865 Views
  • 5 replies
  • 1 kudos
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