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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Prepaid Nest Aware disappeared after 5 months

I paid $60 in October for a 1 year Subscription. My Nest Aware account simply disappeared. I had to buy it again. Error msg states "Warning you are not using 1 or more of your subscriptions. You are not part of the Home App. Ah, I didn't cancel or el...

recording history

i did not have a suscription last week and from today i have it. Will I be able to see events from last week?

luismaleh by • Community Member
  • 616 Views
  • 2 replies
  • 0 kudos

Can’t play event videos

I have a nest aware subscription and have not been able to play any of the videos in the events. I can’t even save them anymore. How can I fix this?

Nest Aware Subscription Management

So where can one find details on their Nest Aware account? I recently spent some time with customer service on this very topic because Google charged my credit card for the Nest annual service, but the only way I knew was because my credit card compa...

Part121 by • Community Member
  • 4745 Views
  • 5 replies
  • 5 kudos

Ghostery and/or AdBlock prevent log in on Chrome

This is more of an FYI than a question, but I was having an issue signing into home.nest.com in Chrome using my Google account, where it would just loop back to the login screen.I turned off Ghostery and AdBlock, and I was able to log in.Posting here...

metapede by • Community Member
  • 890 Views
  • 1 replies
  • 0 kudos

Only person Nest detects is me

My outdoor Nest camera used to detect people, cars, trucks, everything. Now, it rarely detects anything but sound and motion. If I walk to the mailbox, it will detect me. But if my neighbor, the Amazon delivery guy or anyone else walks up it won't de...

darqman by • Community Member
  • 2059 Views
  • 11 replies
  • 1 kudos

Nest Doorbell Camera

My doorbell camera sends me notifications, but I can only see still pictures. And my history only seems to go back one day. I do have Nest Aware, but it does not seem to be functioning.

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