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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Can Nest Aware Facial Recognition Unlock an August Lock

I'm looking to set up a home routine so that my nest cameras can unlock the door for my family when it detects any of them. I have a new August lock and it's added into my Home app. Anyone done this before? Is it possible? When setting up routines, I...

h-dub by • Community Member
  • 986 Views
  • 1 replies
  • 0 kudos

Heat Link

Heat link stopped working H71. code, followed what it said.Called out an engineer who confirmed that we have electricity. Have been without heat since Monday.

Mike964 by • Community Member
  • 1527 Views
  • 4 replies
  • 0 kudos

Cannot communicate with google nest mini error fix

I was fighting with my nest mini v2 for days trying to connect it to my wifi. kept getting an error (cannot communicate with nest mini) right after the select wifi screen. I tried everything, Power cycling my phone, the nest and my router. Re-install...

johnwhat by • Community Member
  • 1544 Views
  • 5 replies
  • 0 kudos

Prepaid Nest Aware disappeared after 5 months

I paid $60 in October for a 1 year Subscription. My Nest Aware account simply disappeared. I had to buy it again. Error msg states "Warning you are not using 1 or more of your subscriptions. You are not part of the Home App. Ah, I didn't cancel or el...

recording history

i did not have a suscription last week and from today i have it. Will I be able to see events from last week?

luismaleh by • Community Member
  • 825 Views
  • 2 replies
  • 0 kudos

Can’t play event videos

I have a nest aware subscription and have not been able to play any of the videos in the events. I can’t even save them anymore. How can I fix this?

CatherineB by • Community Member
  • 1060 Views
  • 3 replies
  • 0 kudos

Nest Aware Subscription Management

So where can one find details on their Nest Aware account? I recently spent some time with customer service on this very topic because Google charged my credit card for the Nest annual service, but the only way I knew was because my credit card compa...

Part121 by • Community Member
  • 7076 Views
  • 5 replies
  • 6 kudos

Ghostery and/or AdBlock prevent log in on Chrome

This is more of an FYI than a question, but I was having an issue signing into home.nest.com in Chrome using my Google account, where it would just loop back to the login screen.I turned off Ghostery and AdBlock, and I was able to log in.Posting here...

metapede by • Community Member
  • 1163 Views
  • 1 replies
  • 0 kudos
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