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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Can’t save new clips

I used to be able to save new clips to my phone no problem. For the last couple of weeks when I try I keep getting “something went wrong” my subscription is about to come due and if I can’t easily save th clips I want there is no need for me to renew...

LilJ by • Community Member
  • 4076 Views
  • 7 replies
  • 6 kudos

Resolved! Updating payment method

It shouldn't be this hard to freaking figure out how to pay you people!! We need to update our card and there no **bleep** way to do it. Please get that figured out before you make a new product. Fix the stuff you have first. Thanks

Nest Aware.

When I touch « confirm the purchase » I have always the error message: [OR-IEH-01].After many months I can’t get « Nest Aware ». The Google’s support service can’t help me.What can I do to solve this problem ?thanksPierre

Arthos by • Community Member
  • 1244 Views
  • 2 replies
  • 0 kudos

Google nest mini cable

I need a new nest mini cable and to my amazement Google don't do them!! They also seem not to know what size adapter it needs....help desk said 3mm and 1.5mm and neither fit. Can anyone help??

ultimutts by • Community Member
  • 1704 Views
  • 3 replies
  • 0 kudos

Nest Hello - Familiar Face detection not working

I have a guest with over 500 captured photos but is given the correct name maybe 1 out of 10 times they come to the door. It has over 80 of me but like never shows the person as me and almost always as unknown and doesn't add the unknown photo so I c...

Tanquen by • Community Member
  • 2613 Views
  • 5 replies
  • 0 kudos

Google Cam (battery) and Nest Aware subscription

Hello, I can not get my Google Cam Battery in my Nest Aware environment. When I click on add camera in Nest Aware, the model is not there. How should I do? I have previous cameras (Nest Outdoor) and of course I want this to snap into the same environ...

MrRicSwe by • Community Member
  • 2148 Views
  • 5 replies
  • 0 kudos

instillation help

I have a new 2 pk mesh router wifi from Google. Initial start up with Home App caused app to stall out . After pushing reset button on all units ( I purchased three router wifi mesh items) I am unable to install. Home app now working, yet unable to i...

andy1 by • Community Member
  • 1602 Views
  • 3 replies
  • 0 kudos
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