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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Deleted account

I didn’t realize my account was being deleted because my auto payment didn’t go through. I forgot completely that the card expired and this is critical, I am in the middle of a nightmare and video recorded just this past Saturday is critical!!! I had...

Nest Aware Plus

I have multiple Nest cameras purchased in 2021 or prior where I view 24/7 video via the Nest app. I just purchased a new Nest Cam Indoor Wired 2nd generation which requires the Google Home app to set it up. Do I need to purchase another annual subscr...

mdem10 by • Community Member
  • 813 Views
  • 3 replies
  • 0 kudos

Nest Aware Subscription increase

An increase from £70 to £110 is not justified for a 5-day Nest Aware. I have been with you for years. I am heading towards another platform which is FREE. There is no value in this increase

Edbell222 by • Community Member
  • 436 Views
  • 1 replies
  • 0 kudos

view history

i pay for a monthly subscription and never been able to view history on my Nest App or using the web browsers. there was an incident and i need footage urgently. some help would be great thanks.

How to view Nest Aware footage

I have bought Google Nest Gen 2 cameras and I can view the live footage on Google Home on my phone and computer. I also bought a subscription to Nest Aware Plus in order to see 60 days of footage. However, I have no idea how to actually view that foo...

Belconnen by • Community Member
  • 582 Views
  • 2 replies
  • 0 kudos

Refund on subscription.

I am reaching out because I was charged for nest aware. I canceled my subscription and would like a refund. I payed for it last year and didn’t want to pay for it this year because i do not want the service. I find it unfair that i was charged for an...

reinasosa by • Community Member
  • 1317 Views
  • 5 replies
  • 0 kudos

Can't set up activity zones—"couldn't turn on"

Got a brand new Nest Doorbell Gen 2 (Wired) and I can't set up an activty zone. When I click "Add a zone" in the Google Home app, the spinner spins, and spins, and spins... And then tells me "Couldn't turn on". A button allows me to try to "Open came...

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