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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 89125 Views
  • 186 replies
  • 64 kudos

Billing emails use incorrect home name

When I moved to my current house, I renamed my home in Google products, and later subscribed to Nest Aware. My Nest Aware subscription has always been assigned to my current home, and was not active on any other home.Somehow, when my Nest Aware subsc...

jhoule86 by • Community Member
  • 724 Views
  • 2 replies
  • 0 kudos

Subscription

Was charged for nest subscription for one year. Have canceled subscription. Requesting refund of unused funds. Can't find anyone to help with this. Starting this conversation doesn't seem to be the appropriate way to address this.

mra1 by • Community Member
  • 1008 Views
  • 4 replies
  • 0 kudos

Can't access familiar faces after renewing subscription

Google deleted my account without notifying me. I had t renew and signed up for basic 12 month plan at $60. However, I now cannot activate the familiar faces feature. When I go to settings and get to Familiar faces, it takes me to an explanation of t...

Nfuj by • Community Member
  • 672 Views
  • 2 replies
  • 0 kudos

Resolved! I can't log into my nest account

I have not migrated, but now find my doorbell does not work as I can't sign in anymore. If I request a password change it sends me the link but when I try to change it it says there is an error. I know my password why will it not let me sign in on an...

Nivlact by • Community Member
  • 30615 Views
  • 59 replies
  • 7 kudos

WTF????? CAN ANYONE HELP? My CONVO WITH NEST!!!!:

You’re connected with agent Kermit.3:48 PMKHi! Welcome to nest_secure support. My name is Kermit. For future reference, your case ID is 9-7448000034593. How are you today?Kermit · 3:48 PMTo message right now I am using a computer that is shared with ...

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