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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Refund on subscription.

I am reaching out because I was charged for nest aware. I canceled my subscription and would like a refund. I payed for it last year and didn’t want to pay for it this year because i do not want the service. I find it unfair that i was charged for an...

reinasosa by Community Member
  • 1793 Views
  • 5 replies
  • 0 kudos

Can't set up activity zones—"couldn't turn on"

Got a brand new Nest Doorbell Gen 2 (Wired) and I can't set up an activty zone. When I click "Add a zone" in the Google Home app, the spinner spins, and spins, and spins... And then tells me "Couldn't turn on". A button allows me to try to "Open came...

Drop-Cam replacement

Hello there,I have received an email back in April with an offer for free replacement of my two drop-cams. I have completed the order using the link provided, but have not received the replacement cameras nor any communications from you in that regar...

Alyosha75 by Community Member
  • 694 Views
  • 1 replies
  • 0 kudos

Nest Subscription

Google has to do something. I have been chased all over google and nest platforms to update my subscription. I am unable to update any credit card or add any other payment methods. We have spent numerous hours trying to get this rectified. This has b...

Bender58 by Community Member
  • 1011 Views
  • 2 replies
  • 1 kudos
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