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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

My New Credit Card Payment was rejected

I finally figured out how to add a new credit card number and then I get an email from Nest saying it was rejected. The card has thousands of dollars available on it and I triple checked to make sure I added the correct number. Where can I go to get ...

Subscription

My thirty day trial ended on 18 Jul and my subscription didn’t start. My camera has reverted back to three hour recordings. How do I get my subscription started.

Marto123 by Community Member
  • 721 Views
  • 3 replies
  • 0 kudos

Nest Hub Max doesn't do facial recognition

My Nest Hub Max doesn't do facial recognition!I'm subscribed to Nest Aware just to make that clear and my Nest Cam (indoor) and doorbell do record and do facial recognition (familiar faces). The Nest Hub Max says it's registered in an area where faci...

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Trausti by Community Member
  • 2395 Views
  • 9 replies
  • 1 kudos

Subscription

After my free trial ended my subscription was supposed to start and it hasn’t. It has been four days now and I still have no recordings longer than the minimum three hours.

Marto123 by Community Member
  • 2818 Views
  • 16 replies
  • 0 kudos

Google screws me yet again. Camera was damaged by lightning, now I have to upgrade to "new" Aware?

My outdoor camera was damaged by lightning. I purchased a replacement on ebay. I cannot add it to my old nest aware sub even though it currently has "no device" assigned to it after I removed the damaged camera.Chat told me to kick rocks, and buy the...

I don't recognize a $50 charge on a credit card

Every January I pay my annual subscription and I have 2 nest aware charges, but they are on another credit card. Recently, I was billed $50 from Nest and that credit card is not in my subscriptions and I do not know what this charge is? I am putting ...

Credit card

Can't get google home to accept my credit card, I get 2 errors 1 card not is supported on this platform 2 ( mostly) ask me to update my card info So HELP PLEASE!

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