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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5939 Views
  • 0 replies
  • 7 kudos

Technician needed

I need help logging into a particular app (Optus sport) using my gen 3 chrome cast. I was assured on purchase it would work. Thanks.

Govee bulb not visible

One of my two Govee bulbs is not visible in Google Home. When I attempt to add it, I am led to link my Govee account. I log in successfully, but nothing further happens. Any ideas?

Badger51 by Community Member
  • 1274 Views
  • 5 replies
  • 0 kudos

Unable to link Nest Hub to account

I am trying to set up a Nest Hub for my mother who has moved into a retirement home. I can get the hub to connect to the wifi network, but it will not connect to the Home app on my cell phone (Android) or to an iPad. Therefore I am unable to set up r...

VeraDietz by Community Member
  • 894 Views
  • 4 replies
  • 0 kudos

Error code na023 with Nest connect

I have installed my Yale lock, and when I setup the Connect through the Nest app, I get failure to connect with two codes reported interchangeably: na021 and na023. I have reviewed several others with this issue on these forums and gone through the t...

jennin82 by Community Member
  • 2998 Views
  • 4 replies
  • 0 kudos

Kuaz not streaming again.

This community got resolution with the station in December but it's gone again. I am hoping for a call back from the engineer. Others?

Mrschris10 by Community Member
  • 1093 Views
  • 5 replies
  • 0 kudos

Morning alarm sometimes goes off 50 minutes late

Every now and then, when I try to set my alarm for 6:30 so that I can workout before work my alarm will go off at 7:20 instead. Today I asked what time the alarm was set for and it said "You have set an alarm for 6:30 am that is going off right now."...

Ktbh4jc by Community Member
  • 783 Views
  • 3 replies
  • 0 kudos

Unable to Connect and Unable to load - Google Home App

Hello,I recently had to swap out my pixel 7pro for a new one. I transferred the sim card over and most of my apps work without a hitch. The Google home app says it can't connect on the home/away toggle. Also the history says it is unable to load as w...

Screenshot_20230123-183053.png Screenshot_20230123-175859.png

Google home app heating schedule

Is there a way of setting up a heating schedule in the google home app. There was the schedule option in the Nest app but I can't find this in the home app? A YouTube video describes presets like comfort, eco and sleep. These options don't show on my...

SMcM by Community Member
  • 1478 Views
  • 3 replies
  • 0 kudos
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