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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

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The right access for the right people, with the new Member role Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4813 Views
  • 0 replies
  • 7 kudos

Resolved! No location access on home app on iPhone

Hihave just added a replacement Google Nest hub- gen 2 and a google nest wireless doorbell to our set up. The google home app has since been acting weirdly. It lost connection with the genio and grid connect globes and switches so I set them up again...

Megatronn by • Community Member
  • 12501 Views
  • 10 replies
  • 0 kudos

Wierd interactions between Google Home & Hubitat

We chose Hubitat as the Hub to manage our devices, in order to have local control when we do not have Internet. We can successfully import all the devices from Hubitat.BUT every time we update the Hubitat software, things go wrong: the Google Home ap...

ptartist by • Community Member
  • 3073 Views
  • 9 replies
  • 0 kudos

Nest App frozen on iPhone -

Having successfully set up the Nest App on my iPhone12 mini, it ran at first but the App is now frozen on my phone and I can't use the App. How to do I get it going again please? (The Google Home app still works but it's difficult to eg alter tempera...

Hedgie by • Community Member
  • 1109 Views
  • 3 replies
  • 0 kudos

Linking Nest Hub Max with WhatsApp

How can you link WhatsApp with your Nest Hub Max. I see lots of web-sites saying you can link them, but I cannot seem to do it. I have an android phone. Any help would be nice

WhatsApp by • Community Member
  • 6414 Views
  • 3 replies
  • 0 kudos

Removing disconnected device

As many others, I am unable to remove devices that have been once connected but later removed from my home before being deleted from my Google Home app. I have read many threads but no solution so far. For instance, I had a Google Chromecast configur...

cribou by • Community Member
  • 1509 Views
  • 6 replies
  • 0 kudos

Sold my business, How do I transfer my Nest account to a new owner,

I sold a commercial building that has 7 thermostats and 3 smoke detectors. The thermostats are set up with schedules and are running well in the current tenant's spaces. (owner manages the thermostats). The new owner and I do not want to have to dele...

JMeeder by • Community Member
  • 942 Views
  • 4 replies
  • 0 kudos

Resolved! Connecting Nest thermostat to new mobile

My nest thermostat is connected to old mobile I do not have access to. Im struggling to connect my new mobile. It is not recognising my email to reset password to access my account. I have tried to look at settings to reset app connection on the nest...

Eds2011 by • Community Member
  • 1053 Views
  • 3 replies
  • 0 kudos

google echo connecting with my you tube premium

For some reason I think it has my old email attached to my You tube channel which I no longer have. I now have You tube premium under a new email but google echo isn't recognizing that I have premium so it won't play most songs that I request.

ann60lisa by • Community Member
  • 1297 Views
  • 5 replies
  • 0 kudos
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