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Blog Posts

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

DISCONNECTED DEVICE

I have a couple different devices on my google home app but I am only having a problem with my Google Nest Hub.Every time i click on the device it says "Disconnected Device" but its not disconnected and it works fine on nest app i can view the camera...

Jenn91191 by Community Member
  • 944 Views
  • 4 replies
  • 1 kudos

Nest keeps disconnecting and deletes the home in the app and doorbell

Anybody has issues with the nest forgetting the home and disconnecting continuously. It also somehow deletes the home in app and subsequently deletes the doorbell.I've tried clearing caches/downloading the app again. Tried factory resetting each obje...

Fody by Community Member
  • 674 Views
  • 5 replies
  • 0 kudos

Google Home / Ezlo Zwave dimmer

Looking forward to hearing from someone that has figured this out .. Using a Ezlo hub for my Zwave dimmer switch. Dimmer works on perfectly on Vera app. Google home / works with Google / vera. Using correct credentials, successful log in and recognit...

Change email - don't know password

My husband passed away in February - the entire nest system is linked to his gmail account. I need to change it to my email account but I have not been successful in figuring out how to substitute me for him in the platform.Can this be accomplished w...

No Tools for Viewing on Viewer ...

Hello,Maybe I missed something, but does anyone know why I don't have any tools on the bottom of my viewing screen? Today my mailbox alarm went off and I thought the mail was delivered. A bit later the mailbox alarm went off again! I went to my Nest ...

Did i get hacked?

I turned to this community page for help on the Google nest and was told that help will be given offline. A request was made for the email used to log in to my account to authenticate my account. I didnt hear from the help desk thereafter. Did i get ...

Yinger by Community Member
  • 819 Views
  • 4 replies
  • 0 kudos

Family Wifi - something went wrong

In the Wifi section of my Google Home app the Devices and Family Wi-Fi sections are not displaying any information. there is just a message saying "Something went wrong" "Try again".Its been like this for months an nothing seems to resolve it. If I t...

TanyaA by Community Member
  • 664 Views
  • 3 replies
  • 0 kudos

Cannot add users to chromecast homes

Beware, this is a lengthy and detailed post:I cannot add other users to my chromecast homes. I get as far as to just press "Add" at the end of the line, and I just get an error message that says (freely translated) "Users cannot be added at this time...

Viktor-IT by Community Member
  • 1411 Views
  • 1 replies
  • 0 kudos

Resolved! Nest App cannot be added in Google Home due to Authentication Error

Hello! It is a month now since I have a Google NEst learning thermostat 3rd generation. I set it up in Nest App and works great.When I am trying to add the Nest device in Google Home and select Sign In with Google I get the following error. Can someo...

Screenshot_20221025-152257.png Screenshot_20221025-152444.png
andreil by Community Member
  • 861 Views
  • 4 replies
  • 0 kudos
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