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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 9039 Views
  • 0 replies
  • 9 kudos

No Location Access on home app on Android

My Google app keeps popping up with "no location access" even though it has access to my location all the time and I have it on precise location. Some of my devices still work, others not so much because of this.  

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4TheTeam by Community Member
  • 1122 Views
  • 3 replies
  • 0 kudos

Nest app problem

Hi, my nest (2nd gen) controls my heating and hot water in my holiday home. The app will no longer turn the heating up or down. It is connected because the nest turns the display on the app up and down, just not the other way. I have tried a reset an...

Jacs by Community Member
  • 802 Views
  • 3 replies
  • 0 kudos

Google Home App won't get past the startup screen.

After setting up a new Cox router, my neighbor's Google Home App won't get past the startup page. She has a Samsung 12a phone, and her phone is connected to her new wifi. The Google Home App has been reinstalled, and all permissions have been turned ...

dspikes by Community Member
  • 1960 Views
  • 5 replies
  • 1 kudos

Streaming problem with Mi Camera 2k

I recently bought a Mi Camera 2k (Magnetic Mount) it says on the box that it is compatible with google assistant. But when I connected it with the G home app the device is there but I cannot do anything to it. The home app is not showing a preview of...

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JoMi by Community Member
  • 2530 Views
  • 7 replies
  • 0 kudos

Hue bulb removed but still displayed in Google home

Hi i have recently replaced a hue bulb. In the hue app, I removed the old one and added the new one. I added it to my room and this works fine there I have synced that again with my Google home, and I can see the new bulb in my room, but the old bulb...

Nest app crashing on iPhone

I have an iPhone 14 pro iOS 16.1.2 and for the last couple months my Nest App heats up my phone after viewing a camera or video after about five minutes of playback on one of my Google hub cameras and then the app crashes and kicks me off the app. I ...

MarcoLit by Community Member
  • 29006 Views
  • 97 replies
  • 4 kudos

Connecting to google cloud

I am trying to get my Hisense tv to run my pictures through google photos. I have installed the Google Home app. I tap on my tv and go to the gear icon and it says problem connecting to the cloudcan anyone help me out?

Wood4hrs by Community Member
  • 2671 Views
  • 11 replies
  • 0 kudos

Turning on Nest Floodlight with Google Home preview app

With the regular Google Home app, I could manually turn on the floodlights for the Nest floodlight camera. I do not see a way to do this with the preview app. It could be user error, but I can’t find it.

SteveI by Community Member
  • 4149 Views
  • 17 replies
  • 0 kudos
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