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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4035 Views
  • 0 replies
  • 5 kudos

Media Alarm Set to Spotify vs Google Assistant Alarm

I have the media alarm set daily to Spotify music to begin at 4 am. I am now all of a sudden getting this Google Assistant extremely annoying bong alarm each morning instead of my music. If I go into my Home app I can see that Spotify is playing alth...

RSVCS1 by • Community Member
  • 380 Views
  • 0 replies
  • 0 kudos

GridConnect devices offline in Google Home

I have a Google Nest Wifi network and having trouble with an Arlec smart powerboard. The powerboard uses GridConnect app which is linked to my Google Home app. The device initially shows a connection error in the GridConnect app home screen, but when...

SBscho by • Community Member
  • 848 Views
  • 3 replies
  • 0 kudos

WIFI connection

I have tried myriad times to connect my Nest speakers to my internet but am getting the same answer every time - Can't connect to wifi - even though I have checked the password very time. Use a Huawei dongle and all my other devices connect effortles...

MikeR1947 by • Community Member
  • 661 Views
  • 3 replies
  • 0 kudos

google home app

Had a nest thermostat installed yesterday, and cannot get the device to register with the google home application.All I get is the error message issue contacting google try later. This is my first time downloading the home application, created my acc...

kpovey by • Community Member
  • 1217 Views
  • 7 replies
  • 0 kudos

Don't run light routines when away

Hey all, I have Phillips Hue lights with the Hue bridge and Google Nests. Was primarily using Hue’s automations in their app to control the lights at set times, just switched to setting them up as Routines in Google Home to try and fix this problem I...

eldubinoz by • Community Member
  • 443 Views
  • 1 replies
  • 1 kudos

Google home mini keeps asking me to sign in

I’ve logged in a few times and it’ll stay for a few hours and now it just won’t even recognize my account when I try to link them. This is super frustrating. I looked at the other threads on this issue and they were all closed out with no solution sh...

Tffnny by • Community Member
  • 2611 Views
  • 16 replies
  • 0 kudos

Have my son's profile on our Google Nest Hub

Whilst my 10yo son has a google account and is linked in "family link". I can't work out how to make him the profile on our new Google Nest Hub instead of me. Any tips? Thanks

lotsbg by • Community Member
  • 622 Views
  • 3 replies
  • 0 kudos

Control who can add/remove devices in my Home

Is there a way to restrict certain members of my Household from adding/removing devices in my Home? My family members, including 2 children, are configured as members of my Household. I recently received a notification that a device was removed from ...

KV1 by • Community Member
  • 995 Views
  • 6 replies
  • 0 kudos

Getting an Entry Key

My phone was working perfectly when controlling my Nest thermostat until yesterday when it became unconnected.I've tried reconnecting by following usual instructions ie Settings, Nest app then nothing - message says thermostat is already connected to...

JohnG2 by • Community Member
  • 1508 Views
  • 7 replies
  • 0 kudos
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