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Blog Posts

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Google app does not link to Cloud Intelligence

Hello, hope you are doing well.I am having troubles linking the Cloud Intelligence app to the Google Home app. It throws me an error and I can’t use my light bulbs through your app. It works fine on the other one.Can you help me with this?Thanks!

mmewesa by Community Member
  • 317 Views
  • 0 replies
  • 0 kudos

Locked out of Google account but Nest still signed in

So I've been locked out of my main Google account that I've had for at least 10 years, hundreds of dollars in apps and subscriptions. Was using 2 factor and Microsoft authenticator and my phone to verify. After a factory reset I was locked out, know ...

I can't add nest devices in the google home app

I can't add nest devices in the google home app. The devices are already set up in the nest app. Can someone help me? I get the error message that my username or password is incorrect. I don't have an old nest account, the in the nest app, I can log ...

G-Glenn by Community Member
  • 9320 Views
  • 9 replies
  • 7 kudos

Cannot log into nest app on Apple TV

Hello,I am frustrated. Have a nest thermostat. Also have an iPhone and an Apple TV. When I try to log into the nest app on Apple TV it asks for my username (my email) and password (no idea what it is). So I figured I’ll reset my password on my iPhone...

Connor by Community Member
  • 10301 Views
  • 8 replies
  • 14 kudos

Google Home app (formerly Google WiFi)

Since migrating to the Google Home app from Google WiFi there is no info showing for any of my connected devices. I have at least 50 devices connected and all the MAC address & IP address is blank.. In fact, the whole INFO section under device info i...

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