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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Nest Aware not working

I paid for a year subscription, but best aware features do not work. I’ve restarted everything, cameras, Wi-Fi, reinstalled app, but still no video history nest aware features

CCF by Community Member
  • 947 Views
  • 3 replies
  • 2 kudos

False advertisement?

Website states "nest aware is available in all countries where nest devices are sold (except Japan)" however i am not in japan and the app says that nest aware is unavailable in my country. How do i fix this?Or who do i report the false information t...

Raines1988 by Community Member
  • 1097 Views
  • 3 replies
  • 0 kudos

Nest aware

I payed 1 yr for nest aware in October every 30 days it says I need to renew again my daughter helped straighten it out in November. But here we go again I’ve lost my video history and I can only see live. Can someone call me please?

Twilliams by Community Member
  • 909 Views
  • 3 replies
  • 0 kudos

Nest Aware - How to un-merge familiar faces

Nest Aware detects my two sons as the same person. I see there is the option to merge two familiar faces into one when Aware detects them as two different people, but how do you un-merge two faces into separate people when Aware detects them as the s...

RyanZ by Community Member
  • 1261 Views
  • 5 replies
  • 0 kudos

Nest

I would like to purchase nest aware how do I proceed???

Jetmansal by Community Member
  • 1076 Views
  • 4 replies
  • 0 kudos
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