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Nest Aware

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Google Home member cant see devices

We have several nest devices in our home and myself and my wife use our phones to both access those devices and the home away assist for turning the heating on etc. We now want to add my son to this so the heating will come on when he gets home. He h...

simonwait by • Community Member
  • 1131 Views
  • 3 replies
  • 0 kudos

Resolved! Link Between Subscription and Home

I purchased annual Nest subscription for a few Home security cameras. The serve was acceptable before, somehow, the Home linked to my subscription lost necessary privileges. All of a sudden, I lost the entire configuration, service, without even a wa...

Resolved! Just still images, no stored video

When I started with the free trial I could see video clips of persons who were identified at the door. During the trial period I subscribed for storage, but now all I see are still images and never see stored video. I have confirmed the wifi setup

Rr0141 by • Community Member
  • 4611 Views
  • 6 replies
  • 3 kudos

Video History

I have had nest for over a year and have paid the extra money a month to keep my history and I had no idea my card exp at the end of Oct and now I cant access anything from prior months and I need to for court???

Nest aware not detecting people

I'm having the same problem as Andybrad, who posted a few weeks ago. Sometimes, people come to the door and there is no alert of any kind. The Nest cam looks out the window right above the door and most of the time I get nearly instant alerts of a pe...

Fred7745 by • Community Member
  • 1509 Views
  • 4 replies
  • 1 kudos

Billing NEST AWAY issues

Why is it NOW I can't update my billing information? We had Nest Aware Cameras, and need to update our new CC information, but keep getting the run around????????? PLS help.

donna3214 by • Community Member
  • 871 Views
  • 3 replies
  • 0 kudos

New Nest Feeds not showing up in shared home

I setup three new cameras on my home. All cameras, new and old show up in my google home. I have the Nest Aware account. No feeds show up in my wifes access to the same home, in google home. She can only see cameras in the Nest App. All cameras are i...

brettski by • Community Member
  • 785 Views
  • 3 replies
  • 0 kudos

Resolved! Nonexistent Customer Service

It's 1 pm EST on a Friday. I've been trying all day to talk or chat with Customer Service about adding a camera back to my subscription without upgrading to Nest Aware. I want to stay on 1st generation. Anyway, I go to the site, enter my information ...

TracieR by • Community Member
  • 1435 Views
  • 2 replies
  • 2 kudos
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