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Nest Aware

Blog Posts

Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by Community Member
  • 25292 Views
  • 186 replies
  • 42 kudos

Nest Renew Using Wrong Time-Of-Day rate schedule

Hello!My energy company has a time of day increased rate that I was able to select from the Nest Renew configuration RTD1Residential - Time of Use - 2pm-10pmThe issue I am facing is that my thermostat is incorrectly saying that the schedule for the i...

Nest iOS app video playback issues

recently have been having a consistent issue viewing video from my Nest Doorbell (wired) in the iOS app (5.70.0 on iPhone 14 Pro). i am able to navigate to a specific clip or scrub to a specific point in time, but the video just doesn't play. i can s...

ratay1 by Community Member
  • 333 Views
  • 3 replies
  • 0 kudos

Can’t see my Nest Aware subscription

My partner and I are in the same “Family Google”. We had a nest aware subscription that one of us subscribed to (our own personal email/bank, etc) but we would both be able to access the benefits via our nest or Google home app. For some reason the s...

Bexx33 by Community Member
  • 1356 Views
  • 9 replies
  • 0 kudos

Saving non event clips

Nest Aware is not cheap (for what you get). I mostly pay for this service to record 24/7. I have to say it blows my mind that there is NO way within the app or browser to save clips outside of recorded events (with the flood camera light/camera). I s...

Sonpit by Community Member
  • 290 Views
  • 1 replies
  • 2 kudos

I need to subscribe my cameras

I’m trying to figure out how to subscribe my cameras it’s very difficult. I don’t know how there’s anyway I can contact a live person to talk to.

Susugamil by Community Member
  • 780 Views
  • 4 replies
  • 2 kudos

Hub Max not picking up motion?

I have a nest hub max with a premium subscription. For whatever reason, the camera stopped recording motion after about 1:30 pm yesterday afternoon. My theory (but I need help explaining this) is that I have an oscillating fan within the frame of the...

B503 by Community Member
  • 706 Views
  • 9 replies
  • 0 kudos

NEST Labs charge

Recently switched all to $120 Nest Aware Plus from an old plan subscriptions for each camera which was $200. The new plan renewed and charged $120 to the credit card under "GOOGLE *Google Nest" on April 24, 2023 and somehow the old plan charged me an...

Phuongmha by Community Member
  • 2602 Views
  • 4 replies
  • 0 kudos

Nest Doorbell 2nd gen. wired

My doorbell named above is installed and working, but Nest Aware will not let me add it to my account

pcirwin by Community Member
  • 260 Views
  • 4 replies
  • 0 kudos

from nest to google - how to fail to deliver

Nest - cameras, thermostat everything is clean in the ios app. I can view history per second quickly for activity on my cameras.Google recently sent me a camera to replace a dropcam and not only will it not work in the nest app but the google home ap...

mve by Community Member
  • 298 Views
  • 1 replies
  • 0 kudos
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