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Nest Aware

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 55431 Views
  • 186 replies
  • 55 kudos

Nest Renew Using Wrong Time-Of-Day rate schedule

Hello!My energy company has a time of day increased rate that I was able to select from the Nest Renew configuration RTD1Residential - Time of Use - 2pm-10pmThe issue I am facing is that my thermostat is incorrectly saying that the schedule for the i...

Nest iOS app video playback issues

recently have been having a consistent issue viewing video from my Nest Doorbell (wired) in the iOS app (5.70.0 on iPhone 14 Pro). i am able to navigate to a specific clip or scrub to a specific point in time, but the video just doesn't play. i can s...

ratay1 by • Community Member
  • 653 Views
  • 3 replies
  • 0 kudos

Can’t see my Nest Aware subscription

My partner and I are in the same “Family Google”. We had a nest aware subscription that one of us subscribed to (our own personal email/bank, etc) but we would both be able to access the benefits via our nest or Google home app. For some reason the s...

Bexx33 by • Community Member
  • 2521 Views
  • 9 replies
  • 0 kudos

Saving non event clips

Nest Aware is not cheap (for what you get). I mostly pay for this service to record 24/7. I have to say it blows my mind that there is NO way within the app or browser to save clips outside of recorded events (with the flood camera light/camera). I s...

Sonpit by • Community Member
  • 490 Views
  • 1 replies
  • 2 kudos

I need to subscribe my cameras

I’m trying to figure out how to subscribe my cameras it’s very difficult. I don’t know how there’s anyway I can contact a live person to talk to.

Susugamil by • Community Member
  • 1103 Views
  • 4 replies
  • 2 kudos

Hub Max not picking up motion?

I have a nest hub max with a premium subscription. For whatever reason, the camera stopped recording motion after about 1:30 pm yesterday afternoon. My theory (but I need help explaining this) is that I have an oscillating fan within the frame of the...

B503 by • Community Member
  • 1587 Views
  • 9 replies
  • 0 kudos

NEST Labs charge

Recently switched all to $120 Nest Aware Plus from an old plan subscriptions for each camera which was $200. The new plan renewed and charged $120 to the credit card under "GOOGLE *Google Nest" on April 24, 2023 and somehow the old plan charged me an...

Phuongmha by • Community Member
  • 5050 Views
  • 4 replies
  • 1 kudos

Nest Doorbell 2nd gen. wired

My doorbell named above is installed and working, but Nest Aware will not let me add it to my account

pcirwin by • Community Member
  • 675 Views
  • 4 replies
  • 0 kudos
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