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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Billing for two when i only have one camera

I have been using Nest Cameras for a long long time. We upgraded to the outdoor IQ cameras back when they first came out. We were paying $150 for two cameras with 10 day vid history. A few months ago our back camera died. We decided to just keep the ...

Sdebar by Community Member
  • 3171 Views
  • 10 replies
  • 1 kudos

Google nest hello v2 battery

Ik heb een Google deurbel met batterij en maak gebruik van Google Nest Hub v2 Wanneer iemand voor de deur staat krijg op Google Nest Hub V2 te zien maar niet op mijn TELEFOON. Op mijn telefoon alleen een Push melding maar geen GELUID SIGNAAL van de b...

Jor by Community Member
  • 650 Views
  • 1 replies
  • 0 kudos

Double billing

On August 30 2022, I paid 300.00 as a reoccurring charge for nest doorbell video monitoring. I replaced my old nest doorbell camera in November 2022 after 3 years.At the same time, I switched to nest aware plus for 120.00 per year.I canceled the olde...

Lamont1526 by Community Member
  • 1668 Views
  • 7 replies
  • 1 kudos

Nest Aware Error

I accidentally canceled a 10-day subscription because I thought I could then sign up for a 5-day subscription. We have over 10 cameras on our account. The settings say I have to migrate to Google. I have been trying to find a way to SPEAK TO A LIVE P...

charter by Community Member
  • 848 Views
  • 3 replies
  • 0 kudos

Nest Aware Double Charge? Check Your Bank Statements

Unbelievable that I am STILL being double charged for Nest Aware. It has been THREE YEARS since the migration to Google and they expect us to believe they didn't notice hundreds of accounts being double charged?? Well, they should have resolved my me...

ArrEmm13 by Community Member
  • 12330 Views
  • 28 replies
  • 10 kudos

Nest Aware 1st generation

I migrated my account to Google. I had paid $200 on August 18th for a Nest Aware subscription. I signed up for Nest Aware Plus for $150. When can I expect a refund for the original subscription?

Noelyn25 by Community Member
  • 2370 Views
  • 13 replies
  • 0 kudos
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