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Subscriptions and Services

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Subscriptions

You bill my company credit card automatically but I need a bill to support the charge. I can I get a copy of the bill so my company can pay you.

log by Community Member
  • 884 Views
  • 4 replies
  • 0 kudos

Nest Aware Upgrade Subsription

I am trying to upgrade our Nest Aware Subscription so we can save info for 60 days and the link to upgrade opens a new page that only says this will take a moment.

OC1973 by Community Member
  • 933 Views
  • 3 replies
  • 0 kudos

Terrible, terrible customer support

I was charged for a Nest Aware subscription on 18th Jan after following the link in an email sent by Google.Account still not activated, and have been bouncing around between 6 Google Reps. Still not activated, and amount not refunded.Trying to 'Chat...

simon13 by Community Member
  • 851 Views
  • 4 replies
  • 0 kudos

being double charged for nest camera

I recently discovered that I have been getting double charged for my Nest subscription since November of 2020 when Google took over Nest and changed plans (being charged for my old plan that does not exist anymore and the new one). I've contacted Goo...

mrtapman by Community Member
  • 1619 Views
  • 5 replies
  • 1 kudos

Adding a Room and Transferring Devices

I installed two cameras in one location. Later, I added another camera at second location, but did not add a new "home". As a result all the cameras show up in the original home. Recently I added a thermostat to the second location. Since then I disc...

dba2023 by Community Member
  • 1078 Views
  • 4 replies
  • 0 kudos

Philips Hue Bridge or Google Home

Hey!So I just bought a Philips Hue light bulb but realized I need the Philips Bridge to be able to use Google Assistant with it. I just started to wonder with a Google Nest or similar Google product, would be enough - also because I believe that I'll...

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