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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! New phone & cannot access Nest account

Upgraded my phone, transfered all apps, but cannot access the Nest app. I tried sign in with Google but the new ohone is integrated. Tried sign in direct with Nest, doesnt work. Tried to reset my oassword, but the password re-set email never arrives....

Marien79 by • Community Member
  • 1615 Views
  • 5 replies
  • 0 kudos

Subscription Expired & Can’t Renew?

I have Google Nest cameras & they record but every month I get a notice that my “trial” is expiring so I pay a fee to renew. Now it’s not renewing & is only recording an a few hours at a time & not saving any history. Can’t find any link or info to s...

KimaMV by • Community Member
  • 7271 Views
  • 26 replies
  • 2 kudos

Nest aware subscription not working for all cameras

I purchased the nest aware plus a few days ago, and both of my outdoor cameras got the updated, but my indoor camera still doesn’t have best aware plus. So basically some cameras got the nest aware plus and some didn’t. Keep in mind they are all the ...

ProRex69 by • Community Member
  • 1479 Views
  • 4 replies
  • 0 kudos

Nest Aware feedback

Where can I give feedback on Nest Aware subscriptions? I've been charged for one that doesn't even have cameras on it, but no refund, no credit, no satisfaction!

Rob21 by • Community Member
  • 1864 Views
  • 7 replies
  • 1 kudos

Resolved! Nest App doesn't work anymore

i have two android devicesboth with Nest App.one of them (my phone) won't load the nest cameras anymore, the view is stuck on the loading circle and black screen.Until a week ago it worked like a charm, and now not anymore, and I can't find online an...

Decaone by • Community Member
  • 5891 Views
  • 6 replies
  • 0 kudos

Duplicate subscription?

Hello. I received an email that there was a "payment issue" with my subscription, however I had paid for a year in advance on Sept. 30, 2022 (so it's set to expire in Sept. 2023). Can someone please look into this? Thank you. Ryan Babcock

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