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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Feature Request - Customize notifications

I get so many false positives (spiders, moths, cob webs) the notifications are worthless. What I would like to see is the ability to customize or prioritize notifications.As it stands now the Nest Camera plays no active role in deterring a criminal, ...

redkiwi by • Community Member
  • 632 Views
  • 2 replies
  • 0 kudos

YouTube tv and Google nest hub

I have A Google nest hub max and YouTube tv When I ask to play an episode of something on Google hub it always plays first episode and won’t allow me to switch to next or anotherwhat can I do

not getting all footage

this has honestly been a big hassle so listen up customer service.....we are not getting accurate footage. its a bit of a hit or miss.. not secure what is the issue with our account and why are we not getting all the footage????

Footage Lost, Bike Stolen

Hello my bike was stolen last night and I subscribed to nest aware this morning now all the footage from last night is gone. Is there anyone to recover?

soyed by • Community Member
  • 1316 Views
  • 5 replies
  • 0 kudos

Can't create Nest Aware subscription

So we've had our Nest cameras (total of 8 cameras) for about 4 years with no issues and a auto-renewing monthly subscription active for Nest Aware. In May 2022, I was trying to get rid of a bunch of Google products/services I no longer user and accid...

dano9258 by • Community Member
  • 3091 Views
  • 7 replies
  • 0 kudos

Resolved! Video playback

My video playback isn’t working on any devices. I phoned google nest yesterday and the lady said I needed to update the software. The only thing I can find out about this is that updates on cameras are automatic and can’t be done manually. Frustratin...

Ju2 by • Community Member
  • 2502 Views
  • 8 replies
  • 1 kudos

Terrible Communication Nest Team

I want to start out and say that I have purchased several nest products throughout my home. I have been pretty satisfied with most of those products.Yesterday I received a promotional email from google stating that if I signed up for a yearly subscri...

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