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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Adding a device to nest aware

Hello, I already have a nest doorbell and a nest aware subscription. I just installed the wired floodlight camera and want to add that to my nest aware subscription but for the life of me I can't figure out how. Can someone give me some advice?

Hub Max not recognizing faces besides the main user

I've just started the trial period of Nest Aware with my Google Hub Max. I've registered all my family members to our group through invites, they have completed steps for facial and voice recognition. I've unplugged the device, waited a minute, then ...

alli-mp by • Community Member
  • 1712 Views
  • 3 replies
  • 1 kudos

Nest doorbell (battery) events not playing

Is anyone else having the issue of the terrible event history viewer? I go to my notification and select the event I want to see and it takes me to "no event found" I can go into my full history and see all the events with a small preview video showi...

ScottC by • Community Member
  • 3668 Views
  • 14 replies
  • 1 kudos

phone use with nest

am thinking of buying the Google nest mini. I am not very tech aware so a couple of stupid questions! Does my phone need to be on and charged up for the nest to work? Is it using up data from the phone while it is on ? thank you

John106 by • Community Member
  • 1007 Views
  • 4 replies
  • 0 kudos

multiple account, one google nest mini

hi My girlfriend and I jut got given a nest mini. And she connected her spotify account to it, then sent an invite for me to join the household for it. My question is, how can I play my spotify account instead of hers? I looked around to see how to f...

chale66 by • Community Member
  • 835 Views
  • 3 replies
  • 0 kudos

Cannot connect to Nest service

I started to sign up for Nest Aware when service went down and now I can't connect to cameras or thermostat. I need help restoring service.

Amf by • Community Member
  • 1124 Views
  • 3 replies
  • 0 kudos

Snapshot

Hi, I recently installed two Google Nest cameras. I am wondering if there's a way to take a snapshot during video replay. I have other cameras that allow it but I can't seem to figure out if the Nest cameras do. Please assist. Thank you!

Minoucat61 by • Community Member
  • 2677 Views
  • 3 replies
  • 1 kudos

Replaced a failed outdoor nest camera with new outdoor battery camera and need it added 2 nest aware

I replaced a failed outdoor nest camera with new outdoor battery Google camera and I need it added to my existing nest aware account. Replacement camera works and I get notifications. The new replacement camera appears on my iPhone nest aware main pa...

jriccardi by • Community Member
  • 4137 Views
  • 12 replies
  • 1 kudos

Multiple Home/Structure discounts

Can you tell me why Nest doesn't offer an attractive multiple home/structure discount for Nest Aware plus? Is this on the horizon to make this product more competitive?Thanks

mikey2x by • Community Member
  • 948 Views
  • 4 replies
  • 0 kudos
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