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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

No QR Code and No Setup Code

Resetting device due to WiFi change. I don't have an 8 digit code or QR code on the device and I do not have the original box. Please advise.

Nikomi by Community Member
  • 27357 Views
  • 19 replies
  • 15 kudos

Bought Aware Subscription under wrong email

Has anyone been logged into a different email in the "Google Store" without realizing and purchased under a wrong account? I was logged into my "spam" account automatically by the google store for some reason, so when I got the subscription email con...

Nest Aware Legacy Subscription Cancelled due to expired debit card in Nest's file, but not Google's

So, I have had Nest Aware for about 2 years and recently it was cancelled because our debit card on file with Nest expired. My issue is a couple of things, I migrated my account to google months ago and was under the impression my payments would be p...

jpotter by Community Member
  • 4226 Views
  • 11 replies
  • 3 kudos

Nest aware not detecting people / ending early

I miss quite a lot of notifications for people on nest aware. Ive now had it when the nest aware stops recording when a person is clearly identified not knowing if ive received a parcel or not.Its all a bit poor really.

Andybrad by Community Member
  • 1985 Views
  • 6 replies
  • 0 kudos

Nest Aware Advertising

Why am I seeing ads when I log into my Nest Aware? Asking me to subscribe when I'm already a subscriber!!!! Extremely annoying!

Ed_Heaton by Community Member
  • 1657 Views
  • 5 replies
  • 0 kudos

Resolved! Home app redirecting to Nest app

I migrated my Nest account to Google Home about a year ago, but still use the Nest app. I recently purchased the floodlight camera, and it has me set up under Google Home. I can see all the cameras on the Google Home account, but when I try viewing t...

jo62985 by Community Member
  • 2090 Views
  • 3 replies
  • 0 kudos

Generation 3 nest heat link

Hi I have a 3rd generation nest but the heat link has stopped working has power to it but none of the lights come on guessing it’s a faulty unit it’s only been fitted a year are you able to advise what to do next? thanks Steve

Stevep11 by Community Member
  • 1675 Views
  • 5 replies
  • 0 kudos
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