Forum Posts
Billed incorrectly for nest aware plus
Hi,I had a monthly subscription of nest aware plus billed at $12/month. I ended my subscription to sign up for a one year plan for $120. I received an email confirming my $120 order. When I checked my credit card I was billed $120. I was then also bi...
Multiple homes in app (same address) - how to get on single Aware Plus Subscription
I have a WIFI router at one end of the house and an access point at the other. I set up a camera in the existing Google Home home for the router end and a camera in a new home for the access point end. I already had an Aware Plus subscription (for a ...
No longer continuous recording for older hard wired nest doorbell with nest aware
I have older nest doorbell with nest aware subscription I changed my email address and now I no longer can have continuous record on my older nest doorbell with nest aware subscription of six dollars a month finally after two hours on the phone I com...
Nest app won’t let me sign in or change password
Nest app prompted me to sign in again & said I have an invalid sign on combo. I tried to rest password but it won’t send me an email. Verified the email on the main account. I was still receiving notifications but couldn’t load app. Deleted & reinsta...
Unable to see nest aware event history
I pay for the 30 days of event history with nest aware. I can see clips from one of my cameras, but not my doorbell. My wife's car was broken into last night and I need at least up still or something to submit to the police. I've seen very similar to...
Unable to view event history clips
Hello. My wife and I recently purchased and set up a Nest Doorbell Battery and signed up for Nest aware. For some reason, we are having trouble with the event history, but only on her phone. If you click “full event” history, it will show the sample ...
Nest Aware sharing
I am not tech savvy. I have a Wired Nest Doorbell but I have no subscription because I just want simple doorbell coverage as we are in our 70’s and need best security. I haven’t migrated to Google. My sons, who live many miles away, want access to ou...
Billed twice
Hi,I signed up for the one year subscription of nest aware plus for $120. I received an email confirming my order. I then looked at my credit card and I was charged $60 and $120. I chatted with a Google rep. I asked what the other $60 charge was for....
Google Nest Hub Max & Nest Aware - "Activity History" & "Video Recording"
Good Day, I'm not sure if this is the correct outlet, but I've tried contacting support a few times and keep getting bounced around. I have a couple of Google Home Max devices and am subscribed to Nest Aware. I am looking for one of my devices to ope...
