cancel
Showing results for 
Search instead for 
Did you mean: 
Subscriptions and Services

Blog Posts

No posts to display.

Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Cannot log in using Firefox

I cannot access the www.nest.com log-on screen using Firefox browser. A few days ago it was working fine. I can only access using mobile. Just want to know if anyone else is aware of this problem.

Subscription?

I have been using nest for over three years now, and when it renewed last month, I lost video history. Help!

Bucky1022 by Community Member
  • 1004 Views
  • 2 replies
  • 0 kudos

Nest Aware Plus Teething issues

HiI have a 1st Gen Outdoor Cam non IQ) at the front door. Following the purchase of an annual subscription for Nest Aware Plus, I have some quick questions / issues for which hopefully there is a quick resolution:-1. Notifications - the performance i...

mfeather by Community Member
  • 882 Views
  • 2 replies
  • 0 kudos

Nest aware recording intermittent.

So I have a strange issue. I have a camera on my parking area and a camera facing the front of the house. The camera on the front of the house for some reason every now and then does not record the event. The camera in the parking area does not have ...

Nest online - white window blocking access to cameras

I'm trying to view the cameras on my laptop however regardless of the browser or computer I use there's a white window blocking access to the cameras. I've tried hitting the Enter and Escape keys along with others but nothing gets the screen removed ...

meela5528 by Community Member
  • 976 Views
  • 2 replies
  • 0 kudos

Can’t save new clips

I used to be able to save new clips to my phone no problem. For the last couple of weeks when I try I keep getting “something went wrong” my subscription is about to come due and if I can’t easily save th clips I want there is no need for me to renew...

LilJ by Community Member
  • 3308 Views
  • 7 replies
  • 6 kudos

Resolved! Updating payment method

It shouldn't be this hard to freaking figure out how to pay you people!! We need to update our card and there no **bleep** way to do it. Please get that figured out before you make a new product. Fix the stuff you have first. Thanks

Nest Aware.

When I touch « confirm the purchase » I have always the error message: [OR-IEH-01].After many months I can’t get « Nest Aware ». The Google’s support service can’t help me.What can I do to solve this problem ?thanksPierre

Arthos by Community Member
  • 980 Views
  • 2 replies
  • 0 kudos

Google nest mini cable

I need a new nest mini cable and to my amazement Google don't do them!! They also seem not to know what size adapter it needs....help desk said 3mm and 1.5mm and neither fit. Can anyone help??

ultimutts by Community Member
  • 1374 Views
  • 3 replies
  • 0 kudos
to vote