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Subscriptions and Services

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Cannot connect to Nest service

I started to sign up for Nest Aware when service went down and now I can't connect to cameras or thermostat. I need help restoring service.

Amf by Community Member
  • 1391 Views
  • 3 replies
  • 0 kudos

Snapshot

Hi, I recently installed two Google Nest cameras. I am wondering if there's a way to take a snapshot during video replay. I have other cameras that allow it but I can't seem to figure out if the Nest cameras do. Please assist. Thank you!

Minoucat61 by Community Member
  • 3155 Views
  • 3 replies
  • 1 kudos

Replaced a failed outdoor nest camera with new outdoor battery camera and need it added 2 nest aware

I replaced a failed outdoor nest camera with new outdoor battery Google camera and I need it added to my existing nest aware account. Replacement camera works and I get notifications. The new replacement camera appears on my iPhone nest aware main pa...

jriccardi by Community Member
  • 5244 Views
  • 12 replies
  • 1 kudos

Multiple Home/Structure discounts

Can you tell me why Nest doesn't offer an attractive multiple home/structure discount for Nest Aware plus? Is this on the horizon to make this product more competitive?Thanks

mikey2x by Community Member
  • 1309 Views
  • 4 replies
  • 0 kudos

Nest aware

I used to have nest aware when I lived in PA. Now that I moved to Jersey and set up my doorbell and cameras it says nest aware not available in some areas. I literally just bought two cameras. Now I can’t set the zone and my notifications are going o...

Nest aware

Hopefully someone can help. I used to have a nest subscription for my hub max and then I cancelled it about a week ago. But I needed to find a clip and the videos were deleted, I've now resigned back up to neat aware in hope I'd have access to the cl...

Tiggz1178 by Community Member
  • 1182 Views
  • 3 replies
  • 0 kudos

Nest camera subscription

I just paid for the event only subscription but would like to actually pay the difference and upgrade to the 24 hour surveillance Please help.

Alex21 by Community Member
  • 1347 Views
  • 3 replies
  • 0 kudos

video history

How far back can I obtain video history. A robbery occurred across the street last night/early morning today and the police were hoping our camera might have some clues. I do not subscribe per se. Just have the camera access.

sundance by Community Member
  • 1893 Views
  • 4 replies
  • 0 kudos
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