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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Google Cam (battery) and Nest Aware subscription

Hello, I can not get my Google Cam Battery in my Nest Aware environment. When I click on add camera in Nest Aware, the model is not there. How should I do? I have previous cameras (Nest Outdoor) and of course I want this to snap into the same environ...

MrRicSwe by • Community Member
  • 1712 Views
  • 5 replies
  • 0 kudos

instillation help

I have a new 2 pk mesh router wifi from Google. Initial start up with Home App caused app to stall out . After pushing reset button on all units ( I purchased three router wifi mesh items) I am unable to install. Home app now working, yet unable to i...

andy1 by • Community Member
  • 1269 Views
  • 3 replies
  • 0 kudos

Outdoor Wired Camera Missing Events

I have an outdoor camera right above my front door. Yesterday, some items were stolen from my porch and the camera did not recognize the event. I was only able to find the culprit by scanning through the footage manually. A truck parked in front of m...

Myndjob by • Community Member
  • 1701 Views
  • 3 replies
  • 0 kudos

Nest aware doesn’t work

My best aware doesn’t work, only gives me captures but not videos, live streaming works fine but I need it to record videos and me able to watch them. It is installed out of the USA El Salvador and I am using my google account to sign in . I have tri...

iPhone Nest login

I can't log in the nest app on my iphone. i tried the google option it just never goes through it continuously loads. I've deleted and redownloaded the app

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