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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Nest deleted my video history

I got new cameras on September 19th. I am a Nest user for the last 6 years. I’ve always been subscribed to the service so I know how to use it. However, the new cameras which are also battery powered, came with a 60 day subscription. Apparently, this...

MaryCici by • Community Member
  • 480 Views
  • 0 replies
  • 0 kudos

Google home

Google accounts that belong to kids can no longer use the Google Home app and your account will be removed in 30 days.Ok this is the question i will lose my google account or the Google Home account ?

Sefan1 by • Community Member
  • 4646 Views
  • 11 replies
  • 1 kudos

Resolved! One account 2 locations

Hican I have nest thermostats 3rd gen @my home and thermostat E and nest camera in my holiday home on one nest account . We just bough a holiday home , stuff from google already ordered and will be installed next week but not sure if I can operate al...

Ang3l0s_pl by • Community Member
  • 57271 Views
  • 3 replies
  • 0 kudos

Vehicles detected as people

I have been receiving push notifications for "person detected" whenever a vehicle drives by. This is occurring with only my doorbell camera, and not the wired camera also located on the front of the home. I would think this was a doorbell issue speci...

SeanMartin by • Community Member
  • 6839 Views
  • 6 replies
  • 11 kudos

So Frustrating! Can't save clips!

Every since Nest merged with Google I can not save video clips! I can look back at clips but can not save them for future use. I must be able to do this like I have been able to in the past or I have no need for them anymore. I have made post on here...

LilJ by • Community Member
  • 1505 Views
  • 3 replies
  • 1 kudos

Nest Aware - Something Went Wrong Please try again

I recently migrated from a Nest account to Google. I have two devices, doorbell and camera. I paid for Nest Aware. Nothing is being captured! When I press on the Button under setting for Nest Aware I receive "Something Went Wrong Please try again". P...

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